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Make sure you have a good internet connection. Try switching between Wi-Fi and mobile internet. If you have no Wi-Fi or a poor mobile internet connection, try moving to a different location. Read more about problems connecting to WhatsApp.
Clear your browser cache and cookies. We recommend you visit your browser’s support website for instructions on how to do this. Log out of WhatsApp Web and log back in. Uninstall and re-download WhatsApp. Learn how to download WhatsApp Desktop. Sometimes restarting your device can help.
By following these steps, you should be able to recover your WhatsApp account. Remember to always back up your chat history and take steps to protect your account if your old phone is lost or stolen.
If you're unable to install WhatsApp due to insufficient space on your device, try to clear Google Play Store's cache and data: Go to your device's Settings, then tap Apps > Google Play Store > Storage > Clear cache. Tap Clear data > Delete. Restart your device, then try installing WhatsApp again.
Having a message in a single check mark state is normal. There are many reasons why a message might take a while to be delivered or only display a single check mark: You or your contact are having connection problems. The other person’s phone might be turned off.
If you have issues registering, try: Making sure you’re using the latest version of WhatsApp installed on your phone. Making sure you meet all of the requirements when you register your phone number. Turning off your phone, wait 30 seconds, and turning it back on.
If you're using WhatsApp on your phone, you have the ability to back up and restore your chat history in case you lose your phone or switch to a new one. You can back up your chats at any time or set up regular backups for added convenience.
Find out what to do if you can’t see contacts on WhatsApp. Check your contacts’ numbers are saved in full international format . If you have multiple accounts, make sure you’re using the WhatsApp account and phone number your contacts have saved for you.
To change who can see your last seen and online, profile photo, about information, status updates or add you to groups: Click Settings > Privacy. Click the privacy setting you’d like to change. Click Everyone, My contacts, My contacts except…, or Nobody.
Lost or stolen device. If your device was lost or stolen: Call your mobile provider as soon as possible and block your SIM card. Get a new SIM card with the same phone number and re-register your phone number by entering the 6-digit code you receive via SMS or phonecall.
