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Empower your customer service teams with Zoho Desk, an easy-to-use help desk ticketing system for all your ticket management needs. Looking for a help desk ticketing system? You've found the best one.
Browse through our knowledge base to learn and master Zoho Desk and set up an efficient customer service in your organization. Hi, how can we help? Explore our resources and find out a lot more about Zoho Desk
With Zoho Desk's web-based help desk system, you can offer a distinctive multilingual help center for all your products/services. You can customize each help center, add permissions for access, publish SEO-friendly articles, and run a community channel for customers.
Understanding SLAs in Zoho Desk. SLAs can be standalone or associated with Support Plan and Contracts, depending on the business structure. SLAs can be created to manage response and resolution of specific tickets based on various conditions, such as the severity, service needed, product, and so on.
Take control of your business with Zoho's powerful desktop applications. Streamline your workflows, organize tasks effortlessly, and achieve greater productivity.
You don't have to live behind your system and power it up every time you want to access your Zoho Desk portal. With the Zoho Desk app for Android and iOS devices, you can have access to your tickets, contacts, tasks and everything else, whenever you need them.
Powered by Zoho Desk, Mercedes-Benz India is able to create and maintain high levels of customer satisfaction. Mercedes-Benz India. Sign in to manage support conversations with your customers and prospects. Try the industry’s first context-aware customer service software.
Zoho CRM is an award-winning cloud CRM Software, Trusted by both customers and critics. Find out Why should you choose Zoho CRM for your business & more!
Feb 16, 2024 · Build custom modules to map your business with Zoho Desk. From real estate to finance, IT, and retail, every business has unique methods for handling customer tickets. For example, to resolve a transaction question, the agent will need to request context to provide a timely resolution.
See what our customers have to say about ASAP. ASAP is a particularly important feature that 5Paisa uses extensively. It brings their help center directly into the 5Paisa mobile app. Customers can browse their knowledge base for answers or raise a ticket without leaving the app.
