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   What is Dynamics 365 contact center?

   • Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure. Transform customer engagement across digital and voice channels with an all-in-one solution. Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise licenses.

   Dynamics 365 Contact Center | Microsoft Dynamics 365

   www.microsoft.com/en-us/dynamics-365/products/contact-center

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   What is Microsoft Dynamics 365 Customer Service premium?

   • Additionally, we are introducing Microsoft Dynamics 365 Customer Service Premium—a new offer combining Dynamics 365 Customer Service Enterprise with Dynamics 365 Contact Center for customers seeking to consolidate on an integrated, generative AI-powered contact center and CRM service solution that delivers personalized customer journeys.

   Microsoft Dynamics 365 Contact Center is now generally available

   www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/07/01/microsoft-dynamics-365-contact-center-is-now-generally-available/

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   What is Microsoft digital contact center platform?

   • With the stakes this high, companies need a comprehensive yet flexible solution to modernize their customer care experience. We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.

   Introducing the Microsoft Digital Contact Center Platform: A

   www.microsoft.com/en-us/dynamics-365/blog/business-leader/2022/07/19/introducing-the-microsoft-digital-contact-center-platform-a-comprehensive-flexible-customer-care-solution/

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   What is Lenovo Premier Support plus & Dynamics 365 contact center?

   • “With Lenovo’s Premier Support Plus and Dynamics 365 Contact Center, we’ve established a transformational partnership that strives for customer satisfaction, alongside operational excellence” Lishuang Xu, Executive Director, Customer Engagement Center, Lenovo. “Sales and marketing thrive on smooth customer interactions.

   Microsoft Dynamics 365 Contact Center is now generally available

   www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/07/01/microsoft-dynamics-365-contact-center-is-now-generally-available/

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2. www.microsoft.com › en-us › dynamics-365Dynamics 365 Contact Center | Microsoft Dynamics 365

   www.microsoft.com › en-us › dynamics-365

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   Learn about Microsoft Dynamics 365 Contact Center, powered by Microsoft Copilot, through customer stories, case studies, and real results.

3. learn.microsoft.com › en-us › dynamics365Dynamics 365 Contact Center | Microsoft Learn

   learn.microsoft.com › en-us › dynamics365

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   Discover how to make the most of Dynamics 365 Contact Center with training, docs, and videos covering product capabilities and how-to articles. Learn about the suite of capabilities that Dynamics 365 Contact Center provides and make sure that your business delivers the best contact center experience to your customers.

4. Videos

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     Microsoft Dynamics 365 Contact Center overview

     1 Jul 2024

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     Introducing Microsoft Dynamics 365 Contact Center

     4 Jun 2024

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     What is Dynamics 365 Contact Center? | New Microsoft product | D365 Contact Center overview

     30 Jul 2024

     133 views

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5. learn.microsoft.com › en-us › dynamics365Overview of Dynamics 365 Contact Center | Microsoft Learn

   learn.microsoft.com › en-us › dynamics365

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   Jul 19, 2024 · Dynamics 365 Contact Center is a Copilot-first, cloud-based product that brings intelligence, automation, and efficiency to every engagement channel in a CRM solution of your choice.

6. www.microsoft.com › en-us › dynamics-365Microsoft Dynamics 365 Contact Center is now generally ...

   www.microsoft.com › en-us › dynamics-365

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   Jul 1, 2024 · Customers have the freedom to engage in their channel of choice across voice, SMS, chat, email, and social media apps. Sophisticated pre-integrated copilots for digital channels drive context-aware, personalized conversations for rich self-service experiences.

7. learn.microsoft.com › get-started-contact-centerGet started with Dynamics 365 Contact Center - Training

   learn.microsoft.com › get-started-contact-center

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   Dynamics 365 Contact Center infuses generative AI throughout the contact center workflow. It spans the channels of communication, self-service, intelligent routing, agent-assisted service, and operations to help contact centers solve problems faster, empower customer service representatives, and reduce costs.

8. www.microsoft.com › en-us › dynamics-365Introducing the Microsoft Digital Contact Center Platform ...

   www.microsoft.com › en-us › dynamics-365

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   Jul 19, 2022 · The Microsoft Digital Contact Center Platform simplifies implementation and support of contact center infrastructure, removing complex IT integrations while maintaining flexibility for customers and partners seeking comprehensive Contact Center and Customer Engagement solutions.

9. blogs.microsoft.com › blog › 2024/06/04Announcing Dynamics 365 Contact Center - a Copilot-first ...

   blogs.microsoft.com › blog › 2024/06/04

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   Jun 4, 2024 · With generative AI-based, real-time reporting, Dynamics 365 Contact Center allows service leaders to optimize contact center operations across all support channels, including their workforce. Here’s what customers are saying: