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  2. Learn how to change Microsoft account email address or phone number using aliases to sign into your Microsoft account.

  3. How to complete out the Microsoft account recovery form 1. Have a working email. You'll need a working email account that you can access. We'll use this account to send you information about your request. You can use any active email account, even one belonging to a friend or relative.

  4. Help with a work or school account password. I need to talk to a customer support agent. Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

  5. First, you need to investigate this charge from your Microsoft billing history by signing into https://account.microsoft.com/billing/orders. If you find this double charges, you need to contact Microsoft billing support to assist you investigate this double charge and to get a refund using the steps below: 1.

  6. Select a different account. You have multiple accounts. Choose the account you want to sign in with. Account and profile | Account settings.

  7. Go to the Security info page using the steps above. Select Add sign-in method. Select Choose a method and then Authenticator app. Follow the on-screen instructions, including using your mobile device to scan the QR code, and then select Next.

  8. If you know your password, but just want to change it, go to account.microsoft.com Security tab, and select Change my password. If you know your username and password but they have stopped working, read My username and password have stopped working .