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  1. If you are unable to sign in to your ZEE5 account, it typically points to an earlier, partially completed sign up attempt. Follow the troubleshooting steps below to resolve the issue.

  2. Follow the steps below till your issue is resolved: Close the App and open it again. Restart your device. Update the ZEE5 App. Clear the App cache & data. Uninstall & reinstall the App. If you are still facing an issue, please reach out to us by ...

    • On The Mobile App
    • On The Website
    • On My Smart TV/Media Streaming Device
    Update the ZEE5 App. Click hereto know how.
    Restart your Device.
    Clear the App Cache & Data.
    Uninstall & Reinstall the App.
    Update your Web Browser.
    Restart your Device.
    Clear your Web Browser Cache, Cookies & Data.
    Try another Web Browser.
    Update the ZEE5 App. Click hereto know how.
    Restart your Device.
    Clear the App Cache & Data.
    Uninstall & Reinstall the App.
  3. How can a user identify ZEE5+ Add ons content? Does a user need to be subscribed to ZEE5 to subscribe to a ZEE5+ Add ons. If user already has an add on channel separately, but wants to merge it with ZEE5, is this possible? Will there be a Free Trial for ZEE5+ Add-ons. What is included under the Add-ons?

  4. How do I reach Zee5 team for support? You can write to us anytime you need support. Our email support team is available 24/7 for any assistance.

  5. Aug 9, 2024 · In case you make a mistake, you can always click on “Reset” and start again. That’s it! Those are the only ways to contact your ZEE5 customer care team for a prompt resolution.

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  7. Please follow the below steps: • Open the Zee5 app/ visit www.zee5.com. • Select the login method (Registered Mobile Number or Email ID) • Enter the correct registered user ID. • Click on Forgot Password. • You will receive the OTP on the mobile number or an email with a link to reset the password. • Enter the password of your choice.