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  2. Jul 3, 2024 · Your experience trying to log in to Brightspace for the first time may differ depending on how your organization has set up and is managing log in credentials. Your organization may have a Single Sign-On (SSO) authentication method implemented, where you can access all the sites in your organization using a single SSO…

    • Logging in
    • Calendar
    • Notifications
    • Courses
    • Content
    • Offline Content

    Why can't I log in? If you cannot connect to your school or organization, the problem could be: 1. Your school or organization turned off access to Brightspace Pulse. 2. You entered your ID or password incorrectly or all caps are on (login credentials are case-sensitive). Use the same credentials you use to log in to your school or organization’s B...

    Where are my dates? Brightspace Pulse displays dates added to a course by your instructor. If your instructor has not added dates, they do not appear in the app. Check your course syllabus for due dates that might not appear in the app. If you want to use Brightspace Pulse as your main reference tool for schoolwork, you can add any dates (and perso...

    I don't have any notifications. If you are receiving notifications in Brightspace (from a browser), but not in the Notificationstab in Brightspace Pulse, there could be an issue with how your school configured the app. Can I delete old notifications? Currently, you cannot delete old notifications in the Notificationstab.

    Why can't I see the courses that I am enrolled in? It's possible that the courses you're enrolled in haven't started yet or they don't have any dates associated with them. Where are my grades? In Brightspace Pulse, you receive notifications for grades in the Notifications tab, which you can open and review at your leisure. To see a centralized view...

    Why can't I see my course content? If you can’t see your course content, it is likely due to how your school or organization configured the content, making it inaccessible to Brightspace Pulse. Contact your school or organization's help desk. I open a file but it's blank. It is possible that the content you are trying to access is in a file type th...

    What files can I view offline in Brightspace Pulse for iOS? Brightspace Pulse allows you to save files for offline viewing; however, you must first open the file in Brightspace Pulse while connected to the internet and mark it as Make available offline. On iOS devices, you can view the following files offline: 1. Images (bmp, gif, png, jpeg, jpg, s...

  3. Attempting to access Brightspace Learning Environment (LE) as a Student, you find that you are unable to log in because you don't know how to access the login page, have forgotten your username/password, or still experiencing issues.

  4. If you’ve been having problems accessing D2L Brightspace from MyPCC, try the following steps. Clear your browser cache and history. Close your browser completely. Re-open the browser and try to access D2L Brightspace via MyPCC or by going through the “Log in” steps above.

  5. Use either of the following solutions to request that users that Brightspace authenticates directly reset their passwords on first login to Brightspace: Email password reset requests to users that Brightspace authenticates directly

  6. Learn how to troubleshoot issues using D2L Brightspace with Pearson MyLab and Mastering courses.

  7. If you're having trouble logging into Brightspace or with your GBC account, please get in touch with the college's Help Desk. Help Desk can be reached by: Phone: 416-415-5000, ext. 4357; If you still have questions, you can contact Brightspace 24/7Student Help at Help Desk Live Chat.