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  1. Welcome to the USAA Eligibility and Claim Portal. This self-service portal enables providers to: View Member Eligibility. View Member Benefits. View Claim Status. What is needed to obtain information? A one time registration to create your User ID and Password. Including billing Tax ID and NPI. HIPAA validation for each Member verification.

  2. Provider Portal Log On. User ID (Email Address) Password. Please enter the security code as shown above: Forgot Your User ID | Forgot Your Password? New User ?

  3. Contact Us. For verification of Coverage/Benefits and Claim Status request, Providers Call: 1-877-838-7830. Hours of Operation: Monday - Friday, 7:30 AM to 6 PM Central Time. Mailing Address: PO Box 12750, Pensacola, FL 32591-2750. Provider Portal.

  4. Confirm Email Address *. Contact Name *. Contact Phone # *. Optional Email Address. Security Question 1 *. Security Question 2 *. Password *. Retype Password *. Please enter the security code as shown above:

  5. Provider Portal Password Reset.

  6. Provider Portal Forgot UserID. *Required fields. Email Address *.

  7. Plan Availability. We offer a range of additional Medicare coverage options, including Medicare Advantage and Prescription Drug Plans through Aetna®, Humana®, WellCare® and SilverScript®. USAA Service. We're committed to providing the kind of service you've come to expect from us.

  8. The USAA Insurance Agency works with quality providers so you can have the coverage you need. To get support for your other insurance policies, log on to visit the USAA Insurance Agency.

  9. This document provides detailed instructions for enabling Electronic Medical Records (EMR) for major providers. For additional assistance, please call USAA at 800-235-8741.

  10. Login to your USAA member account for home, life, and auto insurance as well as online banking and investment services.