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IndiGo, Air India leverage AI-based tools to improve customer care service
The airlines aim to minimise the time taken to address passenger queries and increase the efficiency of its customer care operations ...
Livemint
2 days ago
Man held for sending hoax bomb threat to airlines | Chennai News - Times of India
Police said that the accused posted the threat message on the customer care chat window of the airline’s website in the name of his former ...
The Times of India
5 days ago
1 day ago · IndiGo has launched 6Eskai, an AI-powered chatbot on WhatsApp, designed to simplify flight bookings and enhance customer service. Developed in collaboration with Google's Riafy Technologies, this feature allows passengers to book flights, check-in, and manage travel queries directly through WhatsApp, supporting multiple languages for widespread accessibility. IndiGo's initiative reflects its commitment to leveraging technology to improve customer experiences and streamline travel processes.
Indigo Airlines provides a range of customer service and support options to assist air travelers. Whether you need information about your flight, assistance with reservations, help with lost or damaged luggage, or have any other inquiries, Indigo Airlines has you covered.
1 day ago · IndiGo reported to Mint that since launching its chatbot '6Eskai' in November 2023, the workload for its customer service agents has decreased by 75%. The airline developed 6Eskai in partnership ...
2 days ago · Handout. IndiGo and Air India, two prominent airlines of India, have disclosed their intentions of leveraging AI technology into the company to improve customer care services to ensure that a ...
5 days ago · Domestic airline service IndiGo has launched its AI conversational booking assistant, 6Eskai, on WhatsApp.With this addition to IndiGo’s digital ecosystem, the airline company aims to provide ...
