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You might want to contact Fido customer support on Twitter at fidosolutions and ask for the service representative for help. It's a dialogue by direct message from an agent.
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Billing & Payment. Search or pick a topic. Input Label. BILLINGPAYMENTPREPAID. Trending topics. Payment Arrangements. Learn what you can do about missed or late payments, how to make a payment arrangement, and more. View article. Pay bill or change your payment method.
You should note Fido does not offer customer service via email. You should also note this forum is community-driven and not intended as a venue for customer services.