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Oct 5, 2023 · Hi - thanks for replying. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window.
Jan 12, 2023 · on 12-01-2023 15:33. Hi @regentroad5. When you decide to renegotiate/cancel the best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues.
Dec 3, 2023 · Virgin Media has descended into a disorganized mess. On the 2 December 2023 at 15.50 had to contact your V.M. Customer service as telephone line had been down this despite when logging into my account to check service status it reported that there was no problem with the phone line.
Feb 21, 2024 · 1 ACCEPTED SOLUTION. Graham_A. Very Insightful Person. Options. on 21-02-2024 10:14. @lewy_lewis It is the same number as for other support issues 0345 454 1111. Select the option for technical issues and then the option for email. However, it may be better to explain the issue in more detail here and the community and/or VM Forum Team ...
Nov 13, 2021 · Virgin Media phone numbers. 150 – if you’re calling from a Virgin Media mobile or mobile. 0345 454 1111 – if you’re calling from any other phone. Virgin Media support opening hours. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Saturday: 8am to 8pm. Sunday: 8am to 6pm. It has to be ...
Aug 26, 2024 · When you decide to renegotiate/cancel the best method and time to contact them is to call 150 from a Virgin landline, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues. Choose option 4 retentions (thinking of leaving us) They are generally based in the UK, and have a greater degree of knowledge and flexibility ...
Nov 1, 2023 · The worst customer service of any company. Hi. Virgin Media have by far the worst customer service available. I have VM cable and TV which I have had for 16 months without many problems , I was getting poor connectivity in one room so I made the mistake of contacting VM customer service, Which took forever. They then promised to send WiFi pods ...
Jul 28, 2022 · Very Insightful Person. Options. on 28-07-2022 20:37. Hi @Sshanks. I realise you say you don't have a phone line, however you could try calling the pre-installs team on freephone 0800 052 1734. Dave. I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge.
Nov 6, 2023 · If you previously had a Virgin Mobile account that has migrated over to O2, the 150 will no longer work and you would need to utilise our 0345 454 1111 option to speak to our Virgin Media team. 150 from your Virgin Media landline should not produce the result you're reporting to us. Thanks, David_Bn. 0 Kudos.
Feb 8, 2024 · on 08-02-2024 20:33. @DebDono1 wrote: Hi. how do I find my customer number? All my emails have been lost. thanks. If you pay by direct debit then check your bank statement. Against your VM direct debit transaction there should be a 12 digit reference number, the first 9 digits of which will be your VM account number.
