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If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item. Was this helpful? Still haven't found what you're looking for? When you use a number of our inland services, you can get proof of delivery.
A certificate of posting is your proof that you have posted the item declared on the certificate into the Royal Mail network. In the rare instance of your item being lost in Royal Mail's network, you will have to present a certificate of posting with your claim for loss. This can include:
Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
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You can request a free ‘proof of posting’ at a Collect+ store or Post Office when you hand over your letter or parcel for posting. You can also obtain a digital proof of posting on the Royal Mail App. Available for any prepaid postage, this is a really helpful feature giving extra reassurance when dropping off an eligible item in a Parcel ...
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Your Address. Enter your postcode. Can’t find your address? click here to enter it manually. Address line 1 *. Address line 2. Address line 3. Town *. Postcode *. Contact number.
The following information will also help us arrange your Redelivery, but you can still book without it: The type of item you’re expecting (eg a letter, parcel, Royal Mail Tracked ® item etc) The item reference number. Please note: you won’t be able to collect an item in person without a Something for you card.
Royal Mail Customer Services. To make a complaint call us on 03457 740740 or complete our dedicated form here . Should you wish to cancel your complaint, you can do so here . You can also write to us, please read the important message here before doing so. If you choose to write to us, please ensure you give us as much detail as possible.
