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online submission/check the status (for faster resolution, pl submit online). Customer can also use services of hotline for connecting to call centre for lodging their complaints from selected Branches.
Online Grievance Redressal System - Bank will provide online registration of grievance on its website. The Online Grievance Redressal System would provide access to the customer also for recording the complaint, complaint status tracking and receiving response from the bank.
Customer Service. Our call centre service agents are well versed to answer all your queries about financial products and services of PNB.
An OTP will be sent to registered mobile number to lodge your digital transactions complaint. If your mobile number is not registered with the account, please get your mobile number registered at your base branch to avail this facility.
The customer has the right to register his complaint if he is not satisfied with the services provided by the bank. There are four main ways to complain – in person, by telephone, by mail/post or by e-mail/internet. Complaints received through all these channels must be handled efficiently and swiftly. If customer’s complaint is not
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Contact us. Customer service. Our call centre service agents are well versed to answer all your queries about financial products and services of PNB.
Jan 22, 2024 · Email id: care@pnb.co.in Contact details: +91 – 124 – 4126244. Escalation to Ombudsman. If the customer is still not satisfied with the resolution provided or the complaint of the customer has not been addressed within 30 days from the date of raising the complaint, the customer can escalate the issue to the Banking Ombudsman as under:
