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The myCampus portal is your one-stop shop for all online services provided by Fleming College. To begin using myCampus and the IT services on campus you will need to obtain your username and password.
Devices Offered by Your Organization. If your organization offers equipment or devices that can help customers with disabilities access your services, make sure you know how to use them. It may be helpful to have instruction manuals handy or an instruction sheet posted where the device is located or stored.
People with Learning Disabilities. The term learning disabilities refers to a range of disorders. One example of a learning disability is dyslexia, which affects how a person takes in or retains information.
The Customer Service Standard requires organizations and businesses to provide accessible customer service to people with disabilities. Training on providing accessible customer service and how to interact with people with disabilities is a key requirement of the standard.
Customer Service Standard. The Customer Service Standard requires organizations and businesses to provide accessible customer service to people with disabilities. Training on providing accessible customer service and how to interact with people with disabilities is a key requirement of the standard. This module is designed to support ...
These organizations must: Put their accessible customer service policies in writing. Let customers know these policy documents (or document) are available on request, for example, by posting a notice in a high traffic area or website.
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Tips for providing over-the-phone service: Developed by Learnography (formerly known as Curriculum Services Canada) with support from the Government of Ontario.
Provide accessible customer service training to all employees and volunteers, anyone involved in developing your organization’s policies, and anyone who provides goods, services or facilities to customers on your organization’s behalf. C.
Meeting the following requirements prepares your organization to provide accessible customer service to people with all types of disabilities.
