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The Consumer Rights Directive gives consumers the same strong rights across the EU. It aligns and harmonises national consumer rules, for example on the information consumers need to be given before they purchase goods, services or digital content, and on their right to cancel online purchases, wherever they shop in the EU.
Resolve your consumer complaint. Consumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure. Consumer rights regarding shopping, financial products, unfair treatment, product safety, and information on consumer complaints and COVID-19 scams. EU shopping.
ey Facts on the new EU Consumer Rights DirectiveIn the EU, consumer protection legislation guarantees that everyone has the right to be treated fairly when buying goods at the supermarket, paying the b. ll with the energy supplier or downloading music.The Charter of Fundamental Rights, the European treaties and sector-specific EU legislation ...
Consumers. The EU legislates to protect consumer safety and consumer rights - including in rapidly evolving areas like online trading, energy supplies and financial services. It also supports European consumer centres, which offer help with cross-border dispute.
EU rules on consumer credit are designed to strengthen your consumer rights and to help you make an informed choice if you sign up to a credit agreement. Before you sign an agreement, the lender must. give you standardised information free of charge to make it easy for you to compare offers. tell you the annual percentage rate of charge (APR ...
How ECC Net works. ECC Net is a network of independently-managed offices co-funded by the European Commission. If you live in the EU, Iceland or Norway, the ECC in your country can. As well as assisting consumers, ECC Net is an expert and trusted partner to stakeholders and policy makers seeking to promote consumer rights.
Dec 15, 2022 · Each of these policies and rules are built from a foundation of five core consumer rights: The right to health protection and safety. The right to protection of economic interests. The right to damages. The right to information and education. The right to representation. 2022 marks the 50-year anniversary of the consumer protection story.
Consumer consultative & expert groups and national and international organisations consulted by the Commission in order to craft effective consumer policy. Sustainable Consumption Pledge Voluntary cooperation with businesses to increase the sustainability of production and consumption, thereby complementing other regulatory actions.
The Modernisation Directive (EU) 2019/2161 was adopted on 27 November 2019. It amended four existing consumer law directives: • the Consumer Rights Directive 2011/83/EU (the ‘CRDʼ). The Modernisation Directive aimed at strengthening the enforcement of EU consumer protection rules and updated rules in line with the development of ...
Companies interested to join the Consumer Protection Pledge can contact the European Commission by writing to JUST-PSP-NOTIFICATION@ec.europa.eu. Voluntary commitments by online platforms on the safety of non-food consumer products sold online by third party sellers and on digital consumer rights.
