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  1. Choose your billing system to log in and access your account information, pay your bill, start or stop service, and more. Washington Water serves customers in East Pierce and other areas of Washington state.

  2. Forgot your User Name? Forgot your Password? Don't have an account yet? Register. Don't want an account? Pay as a Guest.

    • Option One: Online Payment Portal
    • Option Two: Auto-Pay/Eft
    • Option Three: Credit Card Payments
    • Bank Payments Via Bill Payer Services
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    Customers who sign up for our online payment portal can: 1. View and print bills 2. See payment details, including date and amount 3. Pay with Visa, MasterCard, Discover, and Visa or MasterCard debit with no fee 4. Set up recurring payments 5. Make payments at any time 6. And more! Most Washington Water customers can reach the portal by visiting wa...

    Auto-Pay/EFT is the option that we recommend. It allows us to debit your payment from a checking or savings account. With Auto-Pay, your payment will be drafted on the due datethat is printed on your monthly invoice. If the date falls on a weekend or holiday, the payment will be drafted the following business day. You can call our office and update...

    Washington Water accepts payment using the following credit cards: Visa, MasterCard, Discover and Visa/MasterCard Debit. Payments can be made at “no charge” or over the phone for a fee of $1.25 per transaction. If you would like to make your payment on the phone, please call our customer service center at (877) 408-4060—or (888) 490-3741 for East P...

    We also accept payment from bill payer services, such as those offered by your bank. Please be sure when you sign up for your bill payer service to include your correct account number. This will ensure that your payment is correctly applied to your account each month. If you are using a bill payer service through your bank, you are also eligible to...

    Learn how to pay your monthly invoice online, by phone, by credit card, or by bank payer service. Sign up for Auto-Pay, Ebilling, or paperless billing for convenience and savings.

  3. For instructions on starting or stopping service, please click the blue icon in the box below that corresponds to service area that includes your water system. If you do not know which service area your water system is in, you can use the interactive map on the Find Your System page.

  4. Online Payment Portal via First Billing. Customers who sign up for our online payment portal can: View and print bills. See payment details, including date and amount. Pay with Visa, MasterCard, Discover, and Visa or MasterCard debit with no fee. Set up recurring payments. Make payments at any time. And more!

  5. If you have concerns about your bill or water service, have contacted our Customer Service Center, and have not been able to resolve your concerns, please ask to speak to one of our managers.

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  7. Update your phone numbers and email address for water service emergencies and information. Enter your account number and ZIP code to access the system.