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  1. www.verint.com › conversational-aiConversational AI for Customer Service - Verint

    Verint Intelligent Virtual Assistant uses natural language understanding and AI to efficiently automate customer interactions across digital and voice channels. Brands can provide personalized self-service experiences so they can resolve customer queries and improve agent efficiencies by reducing the number of interactions escalated to them.

  2. www.verint.com › open-da-vinci-aiAI for Customer Engagement with Da Vinci AI - Verint

    AI Business Outcomes from Verint Customers. A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA. A bank reduced call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7%. An insurer reduced attrition by 30% by providing ...

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  3. www.verint.com › press-room › 2023-press-releasesVerint Da Vinci AI Leverages the Latest Artificial ...

    Jun 13, 2023 · Verint Interaction Wrap-Up dramatically reduces the amount of after-call work through the innovative capabilities of generative artificial intelligence (Generative AI). The bot uses Deep Learning to provide market leading real-time transcription accuracy that is fed into generative AI algorithms, such as ChatGPT, for automatic interaction summarization.

  4. www.businesswire.com › news › homeVerint Da Vinci AI Wins Artificial Intelligence Breakthrough ...

    Jul 20, 2023 · Verint Da Vinci AI models are trained on customer engagement data, which has been collected for more than 20 years, as well as the real-time data that flows through Verint’s Open CCaaS platform ...

  5. www.businesswire.com › news › homeVerint Da Vinci AI Leverages the Latest Artificial ...

    Jun 13, 2023 · Verint Da Vinci AI models are trained on customer engagement data, which has been collected for more than 20 years, as well as the real-time data that flows through the Verint Open CCaaS Platform ...

  6. finance.yahoo.com › news › verint-ai-poweredVerint AI-Powered Platform Secures Top Honor for "Best Use of ...

    Apr 9, 2024 · MELVILLE, N.Y., April 09, 2024--Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the "Best Use of Artificial Intelligence (AI ...

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  8. finance.yahoo.com › news › verint-wins-eight-digitVerint Wins an Eight-Digit Contract to Deliver AI Business ...

    Apr 30, 2024 · Verint Open Platform and Team of AI-Powered Bots Selected to Increase CX Automation. MELVILLE, N.Y., April 30, 2024--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The CX Automation Company ...