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Learn how to get a refund for any title on Steam within 14 days of purchase and less than 2 hours of playtime. Follow the step-by-step instructions and check the Common Refund Questions FAQ for more information.
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- Refunds on Downloadable Content
- Refunds on In-Game Purchases
- Refunds on Titles Purchased Prior to Release Date
- Steam Wallet Refunds
- Renewable Subscriptions
- Steam Hardware
- Refunds on Bundles
- Purchases Made Outside of Steam
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DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for exam...
Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game devel...
When you purchase a title on Steam prior to the release date, the two-hour playtime limit for refunds will apply (except for beta testing), but the 14-day period for refunds will not start until the release date. For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit...
You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.
For some content and services, Steam offers periodic (e.g. monthly, yearly) access that you pay for on a recurring basis. If a renewable subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal. Content is considered used if any game...
Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam.
You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable duri...
Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).
If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.
We are unable to offer refunds for video content on Steam (e.g. movies, shorts, series, episodes, and tutorials), unless the video is in a bundle with other (non-video) refundable content.
Learn how to request a refund for nearly any purchase on Steam within two weeks of purchase and with less than two hours of playtime. Find out the exceptions, details and conditions for different types of content and services on Steam.
Apr 26, 2024 · Steam closes a loophole that allowed players to refund games after playing them for hours. Learn what the new Advanced Access label means and how it affects pre-release games.
Apr 24, 2024 · Valve has closed a loophole that allowed players to request a refund for early access games after playing them for hours. Now, any playtime will count against the two-hour refund limit for early access or advanced access titles.
- Darryn Bonthuys
Aug 3, 2017 · Learn how to request a refund for any game on Steam within 14 days of purchase and two hours of playtime. Find out how Valve and developers handle refunds, and what to do if you encounter issues or abuse the system.
- Matt Sayer
In your country, the following payment methods support refunds: PayPal. Visa. MasterCard. American Express. Discover. JCB. For more information about refunds on Steam, please see the Steam Refunds page.
Apr 24, 2024 · Valve will stop issuing refunds if you play two hours of a game before launch day, even if you buy it early. The policy applies to Early Access and Advanced Access games, but not to pre-purchased titles.
