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Why is my TV screen not working?
Why is my Sony TV showing a black screen?
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Why does my TV have no picture?
Try a solution based on the issue you are experiencing: Note: When using a TV with the Self Diagnostics option, try the Self Diagnostics test. For details, refer to the How to use the Self Diagnostics option article. 1. Blank screen or No display (With/Without audio) 2. Lines on the screen (vertical/horizontal lines, bands) 3.
- Double Images/Shadow
If you watch a non-3D program in 3D mode, the screen is...
- Reset
How to reset your Sony TV with or without the remote (soft...
- How to Care The Oled/Lcd TV
The TV may deteriorate or its paint may peel off. If you let...
- No Picture on The TV Screen
When the screen goes black (if the conditions in the...
- SD
* Not all content services are available in all countries....
- The Screen Appears to Have a Cloudy, White Shadow Or Bright Spots When There is No Input Or When Viewing Very Dark Scenes
The LCD screen is made with high-precision technology to...
- Software Update
Loss of power during the installation of the firmware update...
- Adjusting The Picture Settings on Your TV
Adjusts the screen brightness according to the surrounding...
- Double Images/Shadow
Most issues can be resolved by following easy troubleshooting steps. First step: Try performing a soft reset. Point the remote control at the illumination LED or status LED. On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears. Notes: The TV restarts automatically.
When the screen goes black (if the conditions in the following items do not apply): Try resetting the TV, updating the TV software, etc., according to the troubleshooting steps listed in the Benefits of restarting the Google TV™ or Android TV™ and updating the software.
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- Check HDMI cable and ports. If your device has black screen issues, the first thing you should do is check the HDMI cable. Plug out and plug in HDMI from both devices to identify if the black screen issue is caused by a loose cable.
- Switch off power-saver and sleep timer. Many users have suggested that turning off the Sleep Timer (Idle TV Standby) and Power Saver immediately fixes the black screen issue.
- Check power cords and voltage supply. Check Power cords aren’t loose and firmly connected to both devices. Ensure that the TV gets enough voltage supply continuously to display images.
- Reset the TV. Using TV Buttons. Unplug the power cord. Locate the power button and volume button on the TV, press and hold them together, and plug the power cord while holding them.
- Common TV screen Issues
- Before You Start
- General Troubleshooting Guide
- How to Adjust The TV Settings
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Click or tap the underlined textto see an example image. 1. Black screen: 1.1. The screen turns completely black, even when the sound can still be heard. 2. Horizontal/vertical lines or bands: 2.1. There are noticeable lines or bands in different colours (e.g. red, green, blue, white, black, etc.). 2.2. If there is a clear point of impact, these li...
Check your TV for physical damage
1. These troubleshooting steps apply to most, if not all, picture issues, unless you're dealing with physical damage. 2. If your TV shows physical damage,please book a repair at your nearest Sony Authorized Service Centre. 2.1. Your TV may be damaged if the picture issue is always present on the screen regardless of what you're watching. 2.2. Physical damage lines are usually both horizontal and vertical with a visible point of impact.
Confirm if the picture issue is limited to a specific situation
1. If yes, the program, game, or video content you are watching may be broadcast or recorded in an aspect ratio that appears stretched or distorted. For example, some movie content is recorded in a 21:9 cinema format that will display with black bars above and below the picture when viewed on a widescreen (16:9) TV. 1.1. In this case, the issue is likely with the app or device rather than the TV itself. Check the settings of the app or device to confirm: 1.1.1. Try to switch the TV input. 1.1...
Are you dealing with a pixel-related issue?
1. There may be a small number of pixels that do not change color, which is a normal occurrence for all LCD/OLED displays. 1.1. These pixels stay on the screen but are noticeable only while an all-white or all-black picture is shown, and should not be noticeable during normal viewing conditions. 1.2. Some pixels can appear dead or defective if there is debris on the screen. 1.3. Sometimes these dead or defective pixels will correct themselves over time. However, if they don't, try cleaning th...
Click or tap the section(s) related to your TV screen issue. Restart (reset) the TV Adjust the location of the TV Check the cable connection Check the Wi-Fi connection Perform a picture test on your TV Check the Screen mirroringfunction Prevent image retention (OLED TVs) Update the TV software → Return to the top of the page
It's possible the picture settings of your TV are not ideal for the content you're watching (e.g., contrast and brightness issues). If you've changed the picture settings before, we recommend resetting them to default values. Otherwise, you can try optimising the settings for the content you're watching. Click or tap the sections below to adjust th...
If the issue persists even after following the troubleshooting steps in this article, you may need to get in touch with our Support team. 1. Please take clear pictures of the issue you're experiencing. 2. The pictures must be taken under normal lighting conditions with the screen displaying content you would normally watch on the TV. 3. Ensure you ...
Jun 20, 2024 · If the issue still occurs after resetting the TV or viewing the video, select the issue or symptom below for further troubleshooting: The TV has no power. TV turns off or randomly restarts. An LED keeps blinking on the TV. Slow or unresponsive remote.
Check your TV power cord (and AC adapter for some models) to ensure they're not loose or disconnected. Press the power switch on the TV to see if the TV turns on. Perform a power reset or restart of your TV.
