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   Where can I find a certified contact center solution?

   • If you're an organization looking for an integrated contact center solution, see Certified Microsoft Teams solutions for contact centers for a list of certified solution providers, and see Connected Contact Center solutions for a list of providers in the process of certification.

   Teams Contact Center - Microsoft Teams | Microsoft Learn

   learn.microsoft.com/en-us/microsoftteams/teams-contact-center

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   What is Microsoft digital contact center platform?

   • With the stakes this high, companies need a comprehensive yet flexible solution to modernize their customer care experience. We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.

   Introducing the Microsoft Digital Contact Center Platform: A

   www.microsoft.com/en-us/dynamics-365/blog/business-leader/2022/07/19/introducing-the-microsoft-digital-contact-center-platform-a-comprehensive-flexible-customer-care-solution/

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   Does Microsoft Support Contact Center solutions?

   • Microsoft supports Contact Center solutions only from the certified partners. If there are issues, you must contact your Contact Center partner first. If needed, the Contact Center partner will bring the issue to Microsoft through internal channels.

   Teams Contact Center - Microsoft Teams | Microsoft Learn

   learn.microsoft.com/en-us/microsoftteams/teams-contact-center

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   What is Dynamics 365 contact center?

   • Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure. Transform customer engagement across digital and voice channels with an all-in-one solution. Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise licenses.

   Dynamics 365 Contact Center | Microsoft Dynamics 365

   www.microsoft.com/en-us/dynamics-365/products/contact-center

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2. www.microsoft.com › products › contact-centerDynamics 365 Contact Center | Microsoft Dynamics 365

   www.microsoft.com › products › contact-center

   • Cached

   Learn about Microsoft Dynamics 365 Contact Center, powered by Microsoft Copilot, through customer stories, case studies, and real results.

3. www.microsoft.com › microsoft-teams › contact-centerContact Center Solutions, Definition, and Benefits ...

   www.microsoft.com › microsoft-teams › contact-center

   • Cached

   Contact center solutions allow your business to grow by saving time and resources, while simultaneously building brand loyalty. In-house contact centers are installed and hosted on physical servers on-premises. Virtual contact centers offer omnichannel capabilities offsite with a remote staff.

4. www.microsoft.com › en-us › dynamics-365Introducing the Microsoft Digital Contact Center Platform ...

   www.microsoft.com › en-us › dynamics-365

   • Cached

   Jul 19, 2022 · The Microsoft Digital Contact Center Platform simplifies implementation and support of contact center infrastructure, removing complex IT integrations while maintaining flexibility for customers and partners seeking comprehensive Contact Center and Customer Engagement solutions.

5. learn.microsoft.com › en-us › dynamics365Dynamics 365 Contact Center | Microsoft Learn

   learn.microsoft.com › en-us › dynamics365

   • Cached

   Discover how to make the most of Dynamics 365 Contact Center with training, docs, and videos covering product capabilities and how-to articles. Learn about the suite of capabilities that Dynamics 365 Contact Center provides and make sure that your business delivers the best contact center experience to your customers.

6. www.microsoft.com › en-us › dynamics-365Microsoft Dynamics 365 Contact Center is now generally ...

   www.microsoft.com › en-us › dynamics-365

   • Cached

   Jul 1, 2024 · On June 4, 2024, we introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact center solution that delivers generative AI to every customer engagement channel.

7. learn.microsoft.com › teams-contact-centerTeams Contact Center - Microsoft Teams | Microsoft Learn

   learn.microsoft.com › teams-contact-center

   • Cached

   Feb 28, 2024 · This article provides an overview of how contact center solutions can be integrated with Microsoft Teams and the solution providers participating in the Microsoft Teams Connected contact center certification program.

8. blogs.microsoft.com › blog › 2024/06/04Announcing Dynamics 365 Contact Center - a Copilot-first ...

   blogs.microsoft.com › blog › 2024/06/04

   • Cached

   Jun 4, 2024 · Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.