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Mercer contacted me in January, I provided all the relevant documentation, and NINE months later I am still waiting to receive my late husbands pension fund. Have tried to contact them numerous times via email, telephone and internet portal only to be told they are "working on it."
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Aug 8, 2022 · Mercer has come under fire after a number of advisers began complaining about its administration services. In a group on Facebook, West Riding Personal Financial Solutions principal Neil...
Jan 20, 2022 · Despite its reputable status among big corporations, pensioners and advisers have complained that the firm is “not fit for purpose”. A former Marks & Spencer employee who retired last April...
May 3, 2023 · Pension administrator Mercer has been berated for its poor customer service with one frustrated scheme member saying the firm is failing pension savers. “My experience with Mercer leads me to...
Pension increase letters still not available first they said 30th April, then 3rd May deliberate misinformation from Mercer as nothing available. Best to raise a complaint and then take to Pension Ombudsman. Date of experience: May 03, 2024.
How you can make a complaint. If you are dissatisfied with the service you have received you can contact us by any of the following means: By telephone by ringing the Contact Us helpline on. 0345 604 4568. By fax to 01243 776228. By email to the Mercer Contact Us helpline: mercercontactus@mercer.com.
