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Oct 31, 2020 · Only games are refunded and if any points came with it they are also refunded. Profile backgrounds purchased from the points store are perminent. Check the point Store How Points Work section.
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How To Request A Refund. Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.
- Refunds on Downloadable Content
- Refunds on In-Game Purchases
- Refunds on Titles Purchased Prior to Release Date
- Steam Wallet Refunds
- Renewable Subscriptions
- Steam Hardware
- Refunds on Bundles
- Purchases Made Outside of Steam
- Vac Bans
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DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for exam...
Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game devel...
When you purchase a title on Steam prior to the release date, the two-hour playtime limit for refunds will apply (except for beta testing), but the 14-day period for refunds will not start until the release date. For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit...
You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.
For some content and services, Steam offers periodic (e.g. monthly, yearly) access that you pay for on a recurring basis. If a renewable subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal. Content is considered used if any game...
Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam.
You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable duri...
Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).
If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.
We are unable to offer refunds for video content on Steam (e.g. movies, shorts, series, episodes, and tutorials), unless the video is in a bundle with other (non-video) refundable content.
You can request a refund for nearly any purchase on Steam within a certain period and playtime. Learn the details of refund rules, exceptions, and how to request a refund on help.steampowered.com.
Jan 18, 2024 · No More Buyer's Remorse: How to Return a Steam Game and Get a Refund. If you act fast enough, Steam lets you make returns, so there's never any reason to be stuck with a bad PC game.
May 12, 2022 · Fill out your refund form by choosing a refund method, the reason for the refund, and any additional notes required to process your request. From there, Valve will either approve or...
Some payment methods available through Steam do not support refunding a purchase back to the original payment method. For these purchases, refunds can only be issued to the user's Steam Wallet. In your country, the following payment methods support refunds: PayPal. Visa.
Aug 3, 2017 · Go to the Steam support page and click "Purchases," then click the game you'd like to refund. Select "I would like a refund," and then "I'd like to request a refund." You can then choose your...
