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If you can’t receive emails or text messages from us, maybe because you lost or upgraded your phone or your email account was hacked, learn how to recover your account if you can't access the email or phone number on your account.
Learn what to do if you’re having trouble getting back on Facebook. Get Help. Account Settings. Adjust settings, manage notifications, learn about name changes and more. Login and Password. Fix login issues and learn how to change or reset your password. Privacy and Security.
Recover your Facebook account if you can't access your account email address or mobile phone number
Someone else gained access to my account. Someone else gained access to my friend's account. Someone used my or my friend's name, photos or information to create a new account. If you think your Facebook account was hacked. Help your friend recover their hacked Facebook account.
If your Facebook account has been disabled, you'll see a message saying your account is disabled when you try to log in. If you don't see a disabled message when you try to log in, you might be having a different login problem. Learn how to fix a log in problem.
If you don’t have access to the email address or mobile phone number associated with your Facebook account — maybe because you were hacked and your password was changed, or you lost or forgot them — try these steps to recover your account:
Go to the profile of the account you'd like to recover. Click below the cover photo. Select Find support or report. Choose Something else, then click Next. Click Recover this account and follow the steps.
Log into Facebook and follow the instructions to confirm your identity. If you can't remember your Facebook password, you can request a new password.
Learn what to do if you're having trouble with getting back on Facebook. Get Help. Account settings. Adjust settings, manage notifications, learn about name changes and more. Login and password. Fix login issues and learn how to change or reset your password. Privacy and security.
This process is for reporting something on Facebook that isn't working correctly, like a broken feature or a payment issue. If you're having other issues, such as trouble logging into your account or if you think you've been hacked, learn more about what steps you can take.
