Search results
Authenticator can sync codes for multiple Google Accounts and display them from the same mobile device. To set up Authenticator with multiple Google Accounts: Set up Google Authenticator for your Google Account. At the top right corner of the home screen, tap your profile picture or initials. Tap Add another account.
Aug 20, 2022 · The steps to reset the authenticator app depends on the type of account you are using. From the category on your question, you are using an education account. For Education account the user account is managed by the school IT administrator. To reset the Authenticator app, you need to contact the IT admin.
Feb 21, 2024 · In the Azure portal, the administrator can set your account to Require Re-register MFA. This disables all the previous authentication methods and removes the authenticator app. You will then be prompted to configure a new MFA authentication method the next time you sign in such that you can either add another auth method like phone or SMS or do ...
Nov 3, 2023 · To troubleshoot this issue, please be kindly to try following steps: 1. Make sure that your device's date and time are set correctly. 2. Try restarting your device and then opening the Authenticator app again. 3. If you're still unable to sign in, you can try removing and then re-adding your account to the Authenticator app. 4.
Aug 16, 2019 · Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device.
Jul 26, 2024 · Visit this website: Contact - Microsoft Support. Type your problems in the search box. For example, Authenticator app not working, etc. Now click on Get Help and select Contact Support below. Go to the Products & Services tab, select "Microsoft 365 & Office" from the two radio buttons.
Oct 8, 2023 · It appears to accept the finger print but doesn't unlock the app. If she chooses the option to "Enter Passcode", the keyboard never comes up. Instead, she is brought back to the main screen showing "Authenticator locked" with the Unlock link at the bottom. I’m also facing the same issue as the other posters.
Nov 4, 2021 · Tap on the account in Authenticator and click on “Update security info”. It will take you to a mobile friendly Security info page for you to manage your authentication methods. To learn more about Security info page, check out: Combined MFA and password reset registration is now generally available - Microsoft Tech Community .
Jan 6, 2022 · Thank you for querying in this forum. According to your description, you cannot sign into the Authenticator app because it asks to retrieve the code from the app itself. It seems like you had added your account in the Authenticator app in previous. Later you may remove the account from the Authenticator app and your account is no longer added ...
Sep 30, 2020 · Thank you for posting. You may refer to the article and follow the steps to get the details about Scan the QR code page, see under To set up the Microsoft Authenticator app. For your reference: Manually add an account to the app. However, we have dedicated support team Microsoft Authenticator app if you still having problem then I would suggest ...
