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If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item. Was this helpful? Still haven't found what you're looking for? When you use a number of our inland services, you can get proof of delivery.
Confirm whether your item has been delivered by using Track and Trace to see the signature of the person signing for an item.
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
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You can request a free ‘proof of posting’ at a Collect+ store or Post Office when you hand over your letter or parcel for posting. You can also obtain a digital proof of posting on the Royal Mail App. Available for any prepaid postage, this is a really helpful feature giving extra reassurance when dropping off an eligible item in a Parcel ...
Service Update. Help with customs and sending items abroad. I've received a grey Fee to pay card. Size and weight guide – UK letters and parcels. Wrapping and packaging advice - general and item specific. Click & Drop Support Hub. I need help with my Redelivery. Claims Centre.
Someone else has received a delivery card showing my name but their address. The details shown on the notification card will match those shown on the item in question. Unfortunately that means someone has addressed their mail incorrectly to that property. Redelivery can be arranged online. Please note, some types of mail (such as Special ...
Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
Learn how to change your delivery options for Royal Mail services, such as redirection, missed delivery, and tracking.
