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  1. If you have not received a satisfactory response at Level 1 within 2 working days, please send an email to escalate to our Nodal Officer. Name: Mr. P. Balgi (Vice President) Email: Click here. Address: Kotak Infiniti, 4 th Floor , Zone 4 Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097

  2. In case you are not satisfied with the decision of Grievance Redressal officer or have not received any response within 7 working days, you may escalate your grievances to Nodal officer. Nodal Officer : Ms. Karuna Nandani ; Address : Kotak Infiniti, 6th Floor , Zone 1,Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya ...

  3. Email — Send an email to the Nodal Officer using the Level-3 Grievance Redressal web form. Alternatively, you can contact 88793 74983 . (Monday to Friday, 10.00 am to 6.00 pm)

  4. Apr 21, 2023 · Contact details: (080) 69428600. Timings: Monday to Friday (10:00 AM to 6:00 PM) (excluding bank holidays) The customer can refer to the provided link to write an email to the Principal Nodal Officer. https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-3.html.

  5. E-mail. : +91 22 61661675 (Mon to Fri - 10.00 am to 6.00 pm) : nodalofficer@kotak.com nodalofficer@kotak.com. Ø In case you do not receive any response from the Bank officials within 10 working days or if the response received is not satisfactory, you may escalate your grievance to the Jt. Managing Director for Depository Participant.

  6. Deputy Compliance / Nodal Officer for handling of Notices: Ms. Pricilla Kotian [email protected] Tel: 022-62980549 - 50 DigiSaathi Get information on digital payment products and services 24x7 with DigiSaathi - Tollfree:14431 / 18008913333 | WhatsApp: 8928913333 | Chat Online on digisaathi.info

  7. Nodal Officer - Private Banking. Dhanya Pillai / Ankush Kannaw Kotak Mahindra Bank Ltd. 6th floor, IT Infinity Park, Malad (East), Mumbai - 400097. Mon to Fri (10.00 am to 6.00 pm)* Telephone No. 022-66006000 OR. Send an email to [email protected] You can also register your grievance on our hotline number- 022 6204 2100