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  1. Sign into your account . Select the change password link. We'll take you through the process of changing your password.

  2. This means you could use a friend or work colleague's phone without compromising your account security. The quickest way to get your account unlocked is by requesting and entering a security code online. If you haven’t tried unlocking your account online, we recommend you start there.

  3. Note: If you don't see security questions after you select the Reset password link, make sure your device name isn't the same as your local user account name (the name you see when you sign in). To see your device name, right-click Start in the taskbar, select System , and scroll to the Device specifications section.

  4. To turn on Windows Hello. Go to Start > Settings > Accounts > Sign-in options. Select the Windows Hello method that you want to set up, Select Set up. If you don't see Windows Hello in Sign-in options, then it may not be available for your device. Windows Hello does require a compatible camera or fingerprint reader.

  5. The account you associated with your Microsoft 365 for home product is the same email you used when you bought or activated Microsoft 365 the first time, or what you use to sign in and install or manage Microsoft 365 from your account portal. For help with this username or password, select from the options below:

  6. I forgot my password. Go to the Recover your account page and follow the prompts. To know more about how to reset your password, see Reset a forgotten Microsoft account password. My Outlook.com account's been hacked. If you think your Outlook.com has been hacked, see My Outlook.com account has been hacked. My Outlook.com account's been blocked

  7. I forgot my password. Go to the Recover your account page and follow the prompts. To know more about how to reset your password, see Reset a forgotten Microsoft account password. My Outlook.com account's been hacked. If you think your Outlook.com has been hacked, see My Outlook.com account has been hacked. My Outlook.com account's been blocked