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What do people want from their health care?
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Jul 21, 2020 · Four main themes were important to patients: (1) the hospital environment including cleanliness and how hospital policies and procedures impact patients’ perceived autonomy, (2) whole-person care, (3) communication with and between care teams and utilizing words that patients can understand, and (4) responsiveness and attentiveness to needs.
- Sansrita Nepal, Sansrita Nepal, Angela Keniston, Angela Keniston, Kimberly A Indovina, Kimberly A In...
- 10.1177/2374373520942403
- 2020
- J Patient Exp. 2020 Dec; 7(6): 1760-1770.
Mar 22, 2022 · Patients want providers to see them as a whole person, more than their symptoms or health conditions. Patients want you and your care team to always consult them about their condition or medication. They want collaborative healthcare management, involving them in every single aspect of the care plan you create.
Jul 21, 2020 · Four main themes were important to patients: (1) the hospital environment including cleanliness and how hospital policies and procedures impact patients’ perceived autonomy, (2) whole-person care, (3) communication with and between care teams and utilizing words that patients can understand, and (4) responsiveness and attentiveness to needs.
- Sansrita Nepal, Sansrita Nepal, Angela Keniston, Angela Keniston, Kimberly A Indovina, Kimberly A In...
- 2020
- Theme 1: Addressing Emotional and Spiritual Needs
- Theme 2: Preparing For Discharge
- Theme 3: Communication Between Staff
- Theme 4: Including Patients in Decisions About Treatment
- Themes 5 & 6: Communicating with Families and Involving Them in Decision-Making
- Theme 7: Response to Patient Concerns and Complaints
- Theme 8: Skills and Behaviours
There were 16 participants who contributed to discussions about whether they felt their emotional and spiritual needs were met. They understood there to be a clear division between the two types of needs. Patients appreciated that this survey item was about how much empathy was shown toward them and how engaged staff were, as well as whether patien...
The item relating to the extent to which patients felt ready for discharge was discussed by 14 participants. They discussed needing to feel physically well enough to be prepared to go home: Overall, discharge was perceived as being better managed for those people who had had minor procedures while those who had more serious procedures or conditions...
In addressing the third theme, there was a similar response from all 30 focus group participants, who recommended that communication between staff and coordination between staff be considered as separate survey items. One participant [P10 Public Hospital Site A] had the experience of their discharge summary being sent to the wrong community-based s...
In addressing the fourth theme, 14 focus group participants discussed patient involvement in the decision-making process. Differences of opinion over what qualified as a decision abounded. For example, one participant described having had a routine elective surgery, where no decisions were necessary: Participants who thought that there were many de...
In addressing the fifth and sixth themes, the item relating to family involvement by staff in decision making was discussed by all focus group participants, with similar issues raised across all four focus groups. Participants felt that when patients were well-informed, when there was no family member or caregiver present, or when a family was too ...
Staff response to patient concerns or complaints was discussed by 16 participants. Some noted that the wording of this item may need to change as there was a difference between staff responding to a complaint and the cause of the concern being rectified. Participants also discussed, in relation to aim 2, the impact of formal or informal complaints ...
This theme was added, in relation to participants’ responses to aim 2, as staff skills and behaviours were mentioned in all four focus groups and appeared to be significant factors that influenced patient experiences. They included behaviours such as rudeness, being dismissive, and lacking honesty, and professional groups not always: ‘knowing what ...
- F. Rapport, P. Hibbert, M. Baysari, J. C. Long, R. Seah, W. Y. Zheng, C. Jones, K. Preece, J. Braith...
- 2019
Jun 25, 2015 · What people want from their health care goes to the core of the doctor-patient relationship. Doctors need to listen, to care and be compassionate, and to be transparent and open with patients. They need to be accessible, practice in interdisciplinary teams, and demonstrate that they have patients’ best interests at heart.
But, really, what our patients want is to feel heard, respected, and cared for. And we want them to remember that they have a partner in their health — their primary care health care...
Apr 25, 2024 · Primary care physicians face pressures unique to their station in the medical ecosystem. Not least among the pain points are constantly packed caseloads, rushed patient engagements and demanding nonclinical duties—not to mention relatively low pay compared with most other specialties.
