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What do patients want from healthcare providers?
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Jul 21, 2020 · Four main themes were important to patients: (1) the hospital environment including cleanliness and how hospital policies and procedures impact patients’ perceived autonomy, (2) whole-person care, (3) communication with and between care teams and utilizing words that patients can understand, and (4) responsiveness and attentiveness to needs.
- Sansrita Nepal, Sansrita Nepal, Angela Keniston, Angela Keniston, Kimberly A Indovina, Kimberly A In...
- 10.1177/2374373520942403
- 2020
- J Patient Exp. 2020 Dec; 7(6): 1760-1770.
Jan 30, 2020 · Empathy, i.e., the ability to understand the personal experience of the patient without bonding with them, constitutes an important communication skill for a health professional, one that includes three dimensions: the emotional, cognitive, and behavioral.
- Maria Moudatsou, Areti Stavropoulou, Anastas Philalithis, Sofia Koukouli
- 2020
- Abstract
- Introduction
- Methods
- Results
- Discussion
- Conclusions
- Acknowledgments
- References
Summary: Existing research on the patient experience has focused on patients in the hospital and other medical settings. We investigate the perceptions of people who may not self-identify as being patients. This innovative approach of the “street study” aims to understand what people want from health care. This cross-sectional descriptive study pop...
In recent years, there has been an increased recognition that health care delivery needs to be focused on the needs of the patient. The Institute of Medicine has deemed patient-centered care as a dimension in its own right, and many innovations highlight patient-centeredness as a primary goal. There is a growing body of literature addressing the ...
This was a cross sectional descriptive study based on semi-structured interviews. The study population was comprised of individuals recruited from four different settings in Washington, D.C.: coffee shops, metro stops, senior centers, and community centers. Over a 3-week period in October-November 2013, a convenience sample of adults over age 18 we...
Fifty-one subjects of the 57 approached (90%) agreed to be interviewed. Among the respondents, twenty-eight were female; 23 were male. Ages varied from 20-89. Sixteen were recruited from cafes, 11 from metro stops, 12 from senior centers, and 12 from community centers. Other demographic information, such as socioeconomic status, race, and primary l...
The most striking finding of our study of what people want from their health care is that every participant answered this question as to what they wanted from the doctor. This confirms anecdotal reports that people understand medical care as the interaction with their doctor, and with growing research on the importance of shared-decision making in ...
Our use of an innovative methodology of the “street study” finds that people perceive health care as the interaction with their doctor. What people want from their health care goes to the core of the doctor-patient relationship. Doctors need to listen, to care and be compassionate, and to be transparent and open with patients. They need to be acces...
The authors wish to thank the individuals who contributed their time to taking part in the interview.
Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001. ↩Choksi DA, Schectman GS, Agarwal M. Patient-centered innovation: the VA approach. Health Care. 2013; 1(3): 72-75. ↩Bendapudi NM, Berry LL, Frey KA, et al. Patients’ perspectives on ideal physician behaviors. Mayo Clin Proc. 2006; 81(3): 338-44. ↩Williams S, Weinman J, Dale J. Doctor-patient communication and patient satisfaction: a review. Fam Pract. 1998; 15(5): 480-92. ↩Jan 15, 2019 · 46 Citations. 58 Altmetric. Metrics. Abstract. Background. Patient satisfaction is an important outcome measure guiding quality improvement in the healthcare setting while the patient-centred care movement places increasing importance on patient engagement in clinical decision-making.
- F. Rapport, P. Hibbert, M. Baysari, J. C. Long, R. Seah, W. Y. Zheng, C. Jones, K. Preece, J. Braith...
- 2019
Apr 12, 2022 · However, the value of health in the context of other priorities for individuals is not always as clear. Further, patients' experience with the healthcare system is rarely contrasted with the service providers' expectations. The aim of this paper is to examine and compare patients' and providers' own definitions of health and their perceptions ...
- 10.1111/hex.13493
- 2022/08
- Health Expect. 2022 Aug; 25(4): 1517-1528.
Apr 28, 2020 · The importance of understanding patient expectations of health care is being increasingly recognized. Expectations can significantly influence health outcomes (1), including the effects of medical treatment such as cardiac surgery (2), joint replacement (3), and chemotherapy (4).
Abstract. Understanding and measuring patient expectations of health care is central to improving patient satisfaction and delivering patient-centered care. However, most empiric research in this field has focused on measuring patient expectations for specific diseases only.
