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Troubleshoot external monitor connections in Windows. Troubleshoot screen flickering in Windows. Fix connections to wireless displays or docks in Windows. If your computer is showing a black or blank screen in Windows, these troubleshooting tips could help get your system back up and running.
- Surface Won't Turn on Or Wake From Sleep
If your Surface won’t turn on, turns on and then off, or...
- Surface Won't Turn on Or Wake From Sleep
- Monitor is not on. It may seem obvious, but first, make sure the monitor is turned on. If you don't see a power LED (light-emitting diode) (blue, green, or orange light) on the monitor's front or bottom, press the power button again.
- Computer is asleep. If you stepped away from the computer for a bit and returned to a black screen, the computer is likely asleep. Try moving your mouse, clicking the mouse buttons, or pressing any key (e.g., spacebar) to wake it up.
- Loose or improper connections. Another reason for a black screen is the computer isn't communicating with the monitor properly because of loose or improper cable connections.
- Try a different cable. If your monitor is getting power, but no image appears, the data cable may be the issue. Try using a different DVI, HDMI, or DisplayPort cable with your monitor.
- Computer went to sleep. If the laptop was powered on for a while and now has a black screen, it may have gone to sleep. After no activity for a preset time limit, sleep mode is engaged, and the screen goes blank, displaying a black screen.
- Computer is not booting. Although you may not see anything on the screen, listen to the laptop for sounds indicating it's booting. If you don't hear any sound, follow the steps in the link below before moving to other sections on this page.
- Laptop battery issue. A laptop battery may cause problems with booting and displaying anything on the screen. Even if you can charge it to full capacity, the battery may have a defect causing it to interfere with the laptop start-up process.
- Operating system issues. If the computer boots up, but the screen goes black or blank after logging in, there may be an issue with the operating system.
Dec 23, 2022 · Safe mode. System Restore. Rolling back. Windows Setup. On Windows 10, a black screen is one of the most challenging problems because it won't give an error code or message you can use...
- Perform a hard reset. If your computer suddenly fails to boot properly, perform a hard reset (power reset). For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.
- Connect an external monitor to test the screen. The screen might remain black when there is a corrupted graphics driver or a problem with the LCD screen back light.
- Recover the notebook BIOS. When you upgrade the BIOS on your notebook, your hard drive stores a copy of the previous BIOS version. As long as the hard drive remains functional, you can recover and install the last good version of the BIOS.
- Test for memory module problems. When you try to turn on a computer, one of the first hardware tests performed is the memory check. If the start-up test cannot access the memory chips, the testing stops and no additional actions can be taken.
Jul 29, 2024 · The most common way that a computer "won't turn on" is when the PC actually does power on but doesn't display anything on the monitor. You see lights on the computer case, probably hear fans running from inside, and may even hear sounds, but nothing at all shows up on your screen.
Nov 20, 2015 · Method 1 – Check Power. Method 2 – Check Cables. Method 3 – Check Resolution, Display & Source. Method 4 – BIOS and Recovery Options. Method 5 – Check Hardware. Related Posts. Occasionally, it can be a software-related issue also.
