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I’ve been a loyal Swiggy customer, but my recent experience was shocking and unacceptable. I ordered from Daily Kitchen - Homely Meals (Order ID: #184959817890277) and received uncooked food that was unsafe to eat.
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Dec 18, 2023 · Swiggy receives mixed reviews from customers, with some praising its speed and food quality while others complain about late deliveries, poor customer service, and missing orders. There are also concerns about the lack of repercussions for restaurants who provide stale or low-quality food.
Jul 3, 2024 · Through careful analysis of customer data and preferences, Swiggy delivers personalized offers and recommendations to enhance the customer experience. By tailoring content to individual preferences, order history, and location, Swiggy creates meaningful connections that resonate with its customers.
Sep 27, 2023 · To enhance customer loyalty, Swiggy offers a subscription-based loyalty program called Swiggy Super. Members of Swiggy Super enjoy benefits like free delivery, no surge pricing, and exclusive offers, making it even more convenient and cost-effective to order food through Swiggy.
- Memberships
- Delivery
- Discounts
- Marketing
- Customer Service
First, Swiggy introduced the scheme ‘Swiggy Pop’ which required no membership and was open to all. The aim was to provide a budget, single meals under Rs. 100 each. They made the impossible, possible in India leading to major breakthroughs in the market. Next, they introduced ‘Swiggy Super.’ Members of this scheme earn rewards for being loyal custo...
Customers are constantly on the lookout for being able to pay the least amount of money for delivery while availing their orders at the said time. Punctuality is key with respect to delivery services, especially food. Along with this, it is also important that your delivery agent be friendly, courteous, and good with navigation. Also know how to ma...
The Indian audience is perpetually hungry for discounts, and that is a fact. We love to avail discounts however we can. Most people often visit the same store for a variety of discounts that are offered and Swiggy has managed to crack that code. Beginning with Swiggy Pop that provides a huge discount on meals, they also constantly tie-up with resta...
Swiggy takes pride in being a social listener. They keep tabs on the market and their dynamic customers which impact their marketing strategies as well. Their advertisements are eye-catchers. At the same time, they have their own merchandise that they provide to their delivery agents such as t-shirts, raincoats, and caps. They serve as brilliant ma...
Lastly, an active customer service department is the ultimate method in ensuring you can retain your customer’s loyalty. Swiggy’s approachable and readily available customer service has brought them a long way. If you have any queries or complaints, they are always happy to help.
Nov 1, 2022 · With Automated Order tracking, food recommendations, personalised discounts, and improved Customer Support, Swiggy is making it easier than ever for Customers to get the food they want.
May 21, 2020 · Swiggy has also launched referral and loyalty programs to encourage customers to invite their friends to use the platform and offer rewards to frequent users. User Experience Swiggy’s app and website offer an excellent user experience, with a user-friendly interface, intuitive navigation, and a vast selection of restaurants and dishes to ...
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