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Forrester is a leading global market research company that helps organizations exceed customer demands and excel with technology. Learn how Forrester can help.
Forrester Decisions and Forrester Market Insights services include rich Forrester data. Understand your customers and benchmark your CX performance through the Customer Experience Index (CX Index™) and gain broad views of consumer behaviors and business expectations in the buying process.
Forrester is a global company with offices and operations in 42 cities across 28 countries. We believe a flexible work environment empowers employees, drives employee engagement, and ultimately, produces better customer outcomes.
Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership, strategy, and operations.
Explore Forrester’s 2024 predictions to unlock business growth and revenue in an uncertain global market. Gain firsthand knowledge from the analysts who spearheaded the research and delve deeper into the predicted highlights and lowlights that businesses must navigate to succeed.
Forrester empowers customer experience leaders to mature their organization and fuel predictable business growth with experiences intentionally created to drive loyalty across customers’ most meaningful touchpoints.
Explore customer experience research and solutions tailored to fuel business success with CX. Discover how Forrester can support your customer experience goals.
Forrester At A Glance. Forrester is one of the most influential research and advisory firms in the world. It helps business and technology leaders use customer obsession to accelerate growth. Download Forrester's Fact Sheet.
Forrester is one of the most influential research and advisory firms in the world. We help leaders across technology, customer experience, digital, marketing, sales, and product functions use ...
Jun 17, 2024 · Forrester’s CX Index rankings and results reports are accessible within the Forrester Decisions portfolio of research services. Clients of Forrester Decisions services for Customer Experience, B2C Marketing Executives, and Digital Business & Strategy have access to the CX Index annual benchmarking exercise to help prioritize improvements based on industrywide trends and impact on customer loyalty.
