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Welcome to Thames Water. We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Paying your bill. Pay in instalments. To split your bill into instalments, you can set up a payment plan. This gives you the flexibility to choose how and when you pay, including the date, frequency and method of payment.
Manage how you pay your bill, including setting up a Direct Debit or other payment plan. You can manage an account on behalf of a vulnerable family member or friend. If you're already named as an authorised representative on their account, you can set up an online account on their behalf.
Hello. We deliver life's essential service, from that first cup of tea in the morning through to baths at bedtime. As well as supplying water to your taps, we take wastewater away. We collect and treat sewage, returning clean water to our rivers. Find out more about how we take care of your water.
Submit meter readings and view your water usage (metered customers) Set up an online account. Our top account and billing topics. We've broken down into categories the most popular topics for account and billing to help you manage your account and pay your bill.
Thames Water Utilities Ltd, known as Thames Water, is a British private utility company responsible for the water supply and waste water treatment in most of Greater London, Luton, the Thames Valley, Surrey, Gloucestershire, north Wiltshire, far west Kent, and some other parts of England; like other water companies, it has a monopoly in the ...
If you’re a retailer, business customer, new appointment and variation (NAV), wholesaler, or a water service intermediary, contact us. Wholesale information. We're here to help. Contact our friendly customer services team if you need help with your bill or if you have a water or waste issue.
Mar 28, 2024 · Analysts say Thames Water's current debt amounts to about 80% of the value of the business, making it the most heavily indebted of England and Wales' water companies.
Extra help. View and report a problem. Water and waste help. Incident guide. Home improvements. How to save water. Contact us. Visit our online help centre to get information and quick answers to the questions and topics that matter to you.
Jun 28, 2023 · The UK's biggest water firm has been heavily criticised over its performance following a series of sewage discharges and leaks. Thames Water said it is trying to raise the cash it needs to improve.
