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For any questions, please contact our customer service department at Air France or consult our FAQ section on our website.
Contact us using your favorite messaging service via the Support page. Discover all the official Air France social media platforms in the Follow us section. Support.
Find all the information you need for your trip with Air France: baggage, formalities, in-flight services and much more.
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Claims. We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims. Open all. Your request concerns an Air France and KLM flight.
Air France intends to ensure that your air travel experience will encompass, to the best of our abilities, the most comprehensive customer service possible. We have outlined our responsibilities and how we will fulfill them in key points below, known as our Customer Commitment.
Access the claim form online. Declare a missing baggage item at the airport. If you have not yet left your arrival airport, please go to the AIR FRANCE KLM* baggage office. Before you leave the airport, make sure to fill out a document called a Property Irregularity Report (PIR).
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For any questions, please contact our customer service department at Air France or consult our FAQ section on our website.
Contactez nos conseillers Air France ou consultez notre FAQ pour trouver la réponse à vos questions.
