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- Force stop the Prime Video app. Delete the Prime Video app cache and data manually on the Fire TV Stick. Adjust network settings to use Google or Cloudflare DNS server.
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Visit the Amazon Prime Video help site to troubleshoot common issues, including how to install the Prime Video app, download content from Prime Video, manage your account and subscription, watch live events, rent and buy movies and TV shows, and more.
Mar 6, 2024 · If your Amazon Prime Video is not working on TV, you can do several things to fix it: Launch the Prime Video app on your smartphone and try to open a video. Open Prime Video on a computer browser. Reboot your TV and try again. Uninstall and reinstall the Prime Video app from your TV. Check your internet connection or upgrade your plan. Turn off ...
- Make Sure Your Samsung TV Is Compatible with Prime Video
- Power Cycle Your Samsung TV
- Check Your Internet Speed
- Restart Your Router
- Update Your Samsung TV Firmware
- Clear Your Prime Video App Cache
- Reinstall The Prime Video App
- Turn Off Your Vpn
- Try Prime Video on Another Device
- Check Prime Video Server Status
The Amazon Prime Video app only works with Samsung smart TV models from 2015 or later, all of which run Samsung’s Tizen OS. You can check the year and operating system version of your Samsung TV on their website here. If your TV is from prior to 2015, you can your only real options are to replace the TV or add a streaming stick. Obviously, a stream...
Often, app problems are caused by random TV software glitches. As with most software problems, the best solution is to turn it off and back on again. The easiest way to restart Samsung TV appsis to restart the entire TV. However, when you hit the power button on your remote, it doesn’t actually turn off the TV. Instead, it sends it into standby mod...
Slow internet can often cause buffering issues with Amazon Prime Video and other video and streaming apps. In extreme cases, your internet may be too slow or unreliable to even connect to the Prime Video servers. You can do an internet speed teston your computer or phone. Make sure the device you are using is on the same network as your TV. For you...
Often, the problem is with your local Wi-Fi network rather than your TV or the Prime Video app. Rather than try to debug every potential network problem, it’s easier to just restart your entire network to see if that sorts everything out. You’ll generally want to do this once a month or so anyway to keep your network functioning at its best. Before...
Just like app updates, firmware updates will often fix your TV app problems for you. Samsung smart TVs still update automatically, but they also have an option to manually force a firmware update. This shouldn’t be necessary, but it is nice to have in case the automatic update fails without telling you. 1. Press the Home button on your Samsung TV’s...
Instead of reinstalling the app, Samsung TVs let you clear an app’s cache. This is the equivalent of clearing the cookies in your internet browser, and often it will solve random glitches in the app. 1. Press the Home button on your Samsung TV’s remote control to open the smart hub. 2. Click Settings in the smart hub menu. 3. Select the Apps tab. 4...
Clearing the cache fixes most app glitches, but sometimes you need to do a full reinstall. To do that, you’re going to need to delete the app and then reinstall it.
Those of you that don’t use a virtual private network (VPN) can ignore this step. If you don’t know what a VPN is, you’re probably not using one. Most video apps and streaming services try to block VPN traffic. If you’re running a VPN that Amazon Prime Video has managed to block, you likely won’t have access to your streaming content. The easiest w...
We’ve covered nearly everything we can try on your TV itself. Before resorting to our most drastic option, let’s see how widespread the problem is. Try opening Amazon Prime Video on your computer or any other device on your network. If Prime Video works on your other devices but not your TV, it’s time to contact Samsung support. But if Prime Video ...
You can use Downdetectorto check whether other users in your area are having problems with Amazon Prime Video. Most of the time, Prime Video outages are local and quickly fixed. If you can’t find anything on Downdetector, it’s probably time to contact Prime Video supportfor more info. They’ll have more up-to-date information than I can provide in t...
- Restart your Samsung TV. “Sorry, something went wrong. Please try again later.” Getting this message on your Samsung TV is a bummer, especially when you’re trying to figure out why Prime Video isn’t cooperating.
- Power cycle the TV and Wi-Fi router. Even if your internet connection seems alright, power cycling your TV and Wi-Fi router can help clear up those pesky streaming issues like constant buffering, app crashes, or the downright annoying black screen.
- Deregister the TV from the Amazon Prime devices. A good number of Samsung TV and Prime Video users have found that unlinking and then relinking their TV to their Amazon account can really help reestablish that connection between their TV and the streaming platform.
- Update the Prime Video app. Your TV might be hanging onto an outdated version of the Prime Video app if it’s always crashing or if you’re greeted with a black screen each time you attempt to launch it.
Jun 11, 2024 · Keeping your Prime Video app up to date, along with your TV or streaming device ’s OS, is one of the best things you can do for any and all maladies; especially if the trouble you’re...
May 21, 2024 · Quick Fixes. Force stop the Prime Video app. Delete the Prime Video app cache and data manually on the Fire TV Stick. Adjust network settings to use Google or Cloudflare DNS...
Mar 22, 2023 · Go to www.amazon.com. Sign in to your account. Click Account & Lists. Select Your Prime Membership or Account > Prime Video Settings if you pay monthly. Here, review the details of your membership and check it hasn’t expired. 3. Confirm Amazon Prime Video Works on Another Device.
