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Support guides. Find support resources and documentation for WordPress.com. Search questions, courses, topics. Getting Started. WordPress.com vs. WordPress.org. Build Your Website in Five Steps. Choose a Website or a Blog. 11 other guides. Content and Media.
Visit your website’s dashboard. Click the question mark icon to open the Help Center, which you’ll find in the upper right corner of your site’s dashboard and the editor, or in the lower left corner of the Sites page: Use the box to search our comprehensive help guides covering all aspects of WordPress.com.
- Overview
- Using the Online Forums
- Sending an Email Form
- Using the Live Chat
If you're having trouble with your WordPress site, there are many ways to get support. WordPress offers customer support through their email form and live chat, to all Premium, Business, and eCommerce subscribers. If you're not a paid subscriber, you can still get free help from experts through WordPress's official support forum. This wikiHow article will show you how you can contact WordPress for help with your account, billing, plugins, installation problems, and any other questions you have about your WP blog.
Log in to your WordPress account and navigate to the Support page to make a forum post. Wait at least 24 hours for a WordPress staff member to respond.
After logging in, press the question mark symbol at the bottom right of the page and click the ‘Contact Us’ link to send a support email. This resource is only available to paid subscribers.
The 'Contact Us' page also includes a live chat option for paid subscribers.
for help with issues related to WordPress.com.
Users make their website accessible on the internet through this hosting platform.
for help with issues related to the WordPress software.
If you have downloaded the software to manage your own website, this is the forum for you.
Log in to the WordPress account
This will take you to your main page. You won’t be able to contact WordPress support unless you’re logged in.
Find the WordPress private contact support form.
After logging in, press the question mark symbol at the bottom right of the page and click the ‘Contact Us’ link.
This function is only available if you have a paid WordPress upgrade. If you are using the free service, submitting the form will post it on the online forum.
Fill out the form and submit it.
Usually there will be a subject line and then a box underneath for you to provide further details.
This function is most suitable for questions that require privacy. This may include problems with credit card transactions or personal account information.
Use the WordPress online contact form.
After logging in, press the question mark symbol at the bottom right of the page and click the ‘Contact Us’ link.
The live chat function is only available if you have a paid WordPress upgrade. If you are using the free service, submitting the form will post it on the online forum.
The live chat allows you to address your issue in real time. It is available 24 hours on business days with limited hours on the weekend.
There is a box to enter a subject line and a larger box below that for you to explain further. If a staff member (Happiness Engineer) is available, there will be a button to press ‘Chat with Us’.
If all staff members are busy, the option to ‘Submit Support Ticket’ will appear instead.
Jul 2, 2024 · But across our 16+ years of using the platform, we have discovered the best ways to get help for WordPress problems. These include support forums, online communities, hosting providers, and more. In this guide, we will show you how to contact WordPress support.
- Content Creator
Aug 6, 2024 · Learn how to effectively ask for WordPress support and get it. Get quick, helpful answers by asking the right questions in the right places.
About WordPress. Learn more about the WordPress project and its history. Technical guides. Learn how to install WordPress and keep it secure and healthy. Installation. Need a hand installing WordPress? This section will help you. Maintenance. Keep your site updated and ready with the articles in this section. Security.
Aug 22, 2018 · So, how do you reach WordPress.com support when you need it? Here’s how to get the help you need, including one that puts you in touch with someone in real-time. Does WordPress.com offer phone support?
