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Sep 3, 2024 · In this episode, host Stacy Sherman, a global speaker and CX expert, explores the powerful impact of CX Day and Customer Service Week. Unlike new technologies or flashy marketing, these annual events offer transformative opportunities to unite your organization and elevate your customer experience.
- AI Meets Human Touch: Redefining Customer Experience - Stacy ...
In this episode of Doing Customer Experience Right, host...
- Accountability Over Excuses: How to Transform Your Business ...
In this episode of the “Doing CX Right” show, host Stacy...
- AI Meets Human Touch: Redefining Customer Experience - Stacy ...
Sep 14, 2024 · In this episode of Doing Customer Experience Right, host Stacy Sherman and CX expert David Singer, Global VP at Verint, share answers to these questions, plus strategies for balancing advanced AI with genuine human interactions.
Sep 22, 2024 · In this episode of the “Doing CX Right” show, host Stacy Sherman engages in a thought-provoking conversation with Robert J. Hunt, a leader with extensive experience in running CEO peer groups. Together, they dive into the intricacies of accountability and its pivotal role in enhancing customer experience.
Sep 19, 2024 · In the new podcast Doing CX Right: AI Meets Human Touch: Redefining Customer Experience, hosted by Stacy Sherman with Verint’s Dave Singer as her guest, this intersection is explored. They discuss AI and CX, including strategies for balancing AI with genuine human interactions.
Sep 16, 2024 · In this episode, host Stacy Sherman and Maya Gray, Vice President of Global Customer Experience and Engagement at Pfizer, tackle the urgent issue of patient access. They explore how healthcare can improve by addressing barriers and designing systems that prioritize patient needs.
Sep 17, 2024 · Stacy Sherman🎙️🎧 📘. Keynote Speaker & Author ‣ Helping Companies Become Industry Leaders That Customers Love, Employees Value, and Competitors Envy ‣ LinkedIn Learning Instructor...
6 days ago · Stacy What if your team didn’t just show up, but truly cared about every customer interaction? What if blame and excuses were replaced with ownership and pride?
