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Uncover critical insights with powerful text analysis and predictive intelligence. Qualtrics makes it easy to understand, monitor, respond to Net Promoter Scores.
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The Net Promoter Score (NPS) is a breakthrough way to gauge customer loyalty and business growth. It reveals a company’s promoters, passives and detractors, helping businesses determine how to turn more customers into promoters. Your Net Promoter Score is a single, easy-to-understand number that represents the health of your business.
Step #2 - Send the NPS survey out and wait for the results. Step #3 - As soon as the results are in, tally up the scores and determine the total number of responses. Step #4 - Enter the number of respondents who replied with each specific score into the NPS score calculator. The NPS calculator will automatically determine what percentage of ...
How to use the Net Promoter Score calculator. It’s easy to work out your NPS score with our handy online calculator. Simply enter the number of responses for each score from 0 to 10 with the corresponding field in the calculator. Your overall NPS calculation will lie somewhere between 100 and -100. See also: What is a good Net Promoter Score?
It provides insights into how likely your customers are to recommend your products or services to others. The calculation of NPS involves segregating survey respondents into three groups: promoters (those who give a score of 9 or 10), passives (those who give a score of 7 or 8), and detractors (those who give a score of 0 to 6).
To calculate your NPS score, subtract the percentage of detractors from the percentage of promoters (% of promoters - % of detractors.) Here's our step-by-step breakdown: Identify promoters and detractors: From your survey, count the responses that fall into the promoter category (scores of 9-10) and the number of detractors (scores of 0-6).
Net Promoter Score Calculation. NPS segments the respondents into three categories: Promoters (9-10), Passives (7-8) and Detractors (0-6). NPS calculation formula is applied by subtracting the percentage of Detractors from the percentage of Promoters.
Wilt u weten hoe tevreden uw klanten zijn met uw bedrijf? Gebruik de gratis online NPS® Calculator om uw Net Promoter Score te berekenen. Vul het aantal respondenten in en zie hoe waarschijnlijk ze uw bedrijf zouden aanbevelen aan een vriend of collega.
