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  1. In order to access MyDesk please add the mydesk.credit-suisse.com URL in the Accounts option of Citrix Workspace App. Unsupported Operating System Detected. Please ensure you access MyDesk from the list of supported Operating Systems. Windows 10 and 11 on x86/x64 hardware. Please ensure you have the latest operating system security and updates ...

  2. Select Authentication. Smart Card. RSA Token. IDP. Username. RSA PIN (personal code you set) RSA One Time Code (code displayed on your RSA phone app/dongle) If you are a first time RSA token user, please ensure you have set an RSA personal PIN. For instructions, please refer the email that was sent to you upon completion of your RSA request.

  3. Skype For Business Optimisation. To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop.

  4. Skype For Business Optimisation. To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop.

  5. Skype For Business Optimisation. To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop.

  6. Skype For Business Optimisation. To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop.

  7. Ping relates to network latency. The quality of your MyDesk experience is defined by the latency of the network connection. With poor Ping results, you may experience slow responsiveness between your home machine and Credit Suisse iDesktop, i.e. you may see delays in mouse movements and keystrokes.

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