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Interpreting NPS Scores: NPS scores provide a quick snapshot of customer sentiment and loyalty. Here's how to interpret NPS scores: NPS above 70: Excellent - A strong majority of customers are promoters, indicating exceptional loyalty. NPS between 50-70: Good - More customers are promoters than detractors, but there's room for improvement.
For example, your Net Promoter Score calculation might look like: 70% promoters – 10% detractors = 60 is your NPS Score. Get started with our free NPS survey template. NPS Calculator. The score is a whole number ranging from -100 to 100 and indicates happiness with brand experience. Use the NPS online calculator below to calculate your NPS ...
Either way, when you use an NPS calculator, you’ll gain real insight into how your customers see you and your business. You’ll also see if a majority of customers are satisfied or dissatisfied. It informs your company’s course of action. Whether you score high or low on your NPS calculation, you can gain valuable insight into your company.
Total % of promoters – total % of detractors = net promoter score (The percentage of passives is not used in the Net Promoter Score formula.) For example, if 10% of the total responses are from detractors, 20% are passives and 70% are promoters, your NPS score would be 70-10 = 60. Your NPS could range from -100 to 100.
Ergebnis. NPS®. Net Promoter Score Berechnung | Kostenloses Online NPS® Calculator.
May 22, 2024 · Calculate the net promoter score (NPS) The last step is to calculate the net promoter score. The NPS can be calculated using the net promoter score formula: NPS = good responses / total responses - bad responses / total responses. Thus, the net promoter score is 27 / 73 - 16 / 73 = 15.068 ≈ 15. This is how we calculate the net promoter score.
Net Promoter Score Calculation | Free Online NPS® Calculator ... NPS Calculator. NPS CSAT Sample Size Help; Language. English; Español; Dansk; Deutsch; Nederlands ...
