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Sep 17, 2024 · The Blackbird Difference: Customer Service Training. At Blackbird Security, we prioritize customer service. Our guards go above and beyond their security guard duties by providing an exceptional experience for our client’s guests and customers.
- Why Customer Service Is Essential to Security
- The Role of Private Security in Providing Customer Service
- Training For Customer Service Excellence
- Work with Blackbird Security
From our years of experience in the private security world, we’ve learned there’s nothing criminals like more than anonymity. They crave to operate without being seen. It gives them space and time to pick their targets while they wait for an opportune moment to strike. Customer service plays a key role in creating an environment hostile to this – a...
In a rapidly changing world, security guards have seen their job evolve to include more and more customer service skills. Whether they’re assisting a customer needing directions, or helping out with a lost child, a security guard is acting as a brand ambassador in your space, adopting a customer service-mindset in their day-to-day role. This is a l...
When we boil customer service down to its key ingredients, we find so much overlap with professional security guards. Appearance, vigilance, communication skills and knowledge are all the hallmarks of good customer service, but they’re also key traits to have in security. As part of our comprehensive training program, each security guard at Blackbi...
The team at Blackbird Security is proud to support our communities as they navigate the challenges of the COVID-19 pandemic. If you’re interested in upgrading your security services, we’d love to hear from you. We offer the following range of services to clients across Canada: 1. Concierge Security 2. Elite Suit and Tie Security 3. Event Security 4...
Jun 4, 2024 · Blackbird Security guards receive in-house customer service training where they learn the skills needed to facilitate positive customer interactions with members of the public who may be upset or in need of urgent assistance.
This is why we place a strong emphasis on comprehensive customer service training for all of our security personnel. Blackbird Security is committed to ensuring that safety and service...
This course will dive in to the fundamentals of properly serving the customer, and how to maintain a customer centric approach in your verbal and non-verbal communication. Please keep in mind that this course is the prerequisite for Conflict Resolution for Security Guards course.
Our on-site security team offers a range of services, including front desk support, regular foot patrols, and general customer service for visitors and students. If you ever need help, we're always near the entrances, ready to ensure your experience is safe and secure!
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Vancouver-based Blackbird Security represents one of BC’s biggest business success stories of recent years. Since their founding in 2015, they’ve grown from servicing Lower Mainland-based clients to providing best-in-class security services to companies across Canada.
