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  1. MyDesk Home Installation Guides. Please click on the following links for installation instructions: Windows Mac. MyDesk Setup for Windows. 3 EASY STEPS

  2. Please ensure you access MyDesk from the list of supported Operating Systems. Supported Windows Operating Systems: Windows 10 and 11 on x86/x64 hardware. Please ensure you have the latest operating system security and updates installed. Note: S mode is not supported

  3. MyDesk Standard and MyDesk Shield are supported on the following non-corporate managed desktop operating systems: Windows 10* and 11* on x86/x64 hardware. MacOS 12.x (Monterey), 13.x (Ventura) and 14.x (Sonoma) on Intel and Apple Silicon.

  4. rdx.page_auto_refresh_off

  5. You are required to enroll your device and install MyDesk Shield. If you have already gone through these set up steps on this computer, please launch MyDesk Shield from the icon on your desktop to log in.

  6. Applications for Institutional Clients. Please select an application to login.

  7. On your personal device, open an internet browser and navigate to https://mydeskshield.credit-suisse.com. You will be directed to the MyDesk Shield Device Enrollment page. Select your home region and your authentication method: either physical Smart Card or RSA Token. (Note: Apple macOS users can only select RSA Token)

  8. Credit Suisse Online Tools. Login. Forgotten your User-ID or Password? Add a new SecureSign device.

  9. Log in with your user ID and password to add an additional SecureSign device. You will need a registered recovery number to proceed.

  10. secure.ctx.platinumcloud.chNetScaler AAA

    Under the menu, go to Desktops or Apps, click on Details next to your choice and then select Add to Favorites.

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