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  1. If you have not received a satisfactory response at Level 1 within 2 working days, please send an email to escalate to our Nodal Officer. Name: Mr. P. Balgi (Vice President) Email: Click here. Address: Kotak Infiniti, 4 th Floor , Zone 4 Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097

  2. Nodal Officer - Private Banking. Dhanya Pillai / Ankush Kannaw Kotak Mahindra Bank Ltd. 6th floor, IT Infinity Park, Malad (East), Mumbai - 400097. Mon to Fri (10.00 am to 6.00 pm)* Telephone No. 022-66006000 OR. Send an email to [email protected] You can also register your grievance on our hotline number- 022 6204 2100

  3. In case you are not satisfied with the decision of Grievance Redressal officer or have not received any response within 7 working days, you may escalate your grievances to Nodal officer. Nodal Officer : Ms. Karuna Nandani ; Address : Kotak Infiniti, 6th Floor , Zone 1,Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya ...

  4. Kotak Mahindra Bank 4th Floor, Zone II, Bld no. 21, Kotak Infinity, Infinity Park, General AK Vaidya Marg, Malad - (E), Mumbai - 400097 Toll Free number - 1800 209 5600 Email id - [email protected] Write to us

  5. Welcome to Customer Service @ Kotak. We value your relationship with us & are committed to fulfil all your banking needs! Here, you can find details about different ways to reach us, download important forms, as well as check out other important customer information.

  6. Apr 21, 2023 · Contact details: (080) 69428600. Timings: Monday to Friday (10:00 AM to 6:00 PM) (excluding bank holidays) The customer can refer to the provided link to write an email to the Principal Nodal Officer. https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-3.html.

  7. Email — Send an email to the Nodal Officer using the Level-3 Grievance Redressal web form. Alternatively, you can contact 88793 74983 . (Monday to Friday, 10.00 am to 6.00 pm)

  8. Deputy Compliance / Nodal Officer for handling of Notices: Ms. Pricilla Kotian [email protected] Tel: 022-62980549 - 50 DigiSaathi Get information on digital payment products and services 24x7 with DigiSaathi - Tollfree:14431 / 18008913333 | WhatsApp: 8928913333 | Chat Online on digisaathi.info

  9. Compliance / Nodal Officer for handling of Notices: Mr. Milind Shirke [email protected] Tel: 022-62980438 - 40 Deputy Compliance / Nodal Officer for handling of Notices : Ms. Pricilla Kotian [email protected] Tel: 022-62980549 - 50

  10. Ø Customer Contact Centre: You may call our 24 hour contact center at 1860 266 2666 (local call rates apply) to register your Experience. Ø Email: You may send us an email through the option of Email us" under Customer Service section on our website and register your complaint.