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BMC Helix ITSM is industry-leading, next-gen service management that transforms the best-practice ITSM principles you’ve come to appreciate from Remedy to provide unprecedented ROI on your choice of cloud. More than 6,500 IT organizations trust BMC's world-class ITSM solutions.
Simplify your help desk with unified ticketing, asset, knowledge, and change management. Streamline ticketing from request to resolution. Discover and manage hardware and software assets. Mobilize knowledge management with intuitive search and article creation on every device.
Designed with the needs of mid-size businesses, BMC Helix Remedyforce cost-effectively addresses the full range of ITSM requirements with the stability, scalability, and security your business demands, plus the modern experience today’s users expect. Comprehensive, easy-to-implement ITSM.
Oct 26, 2023 · BMC Remedy Software Overview. BMC Remedy provides IT service management solutions. Its primary target is businesses needing to streamline IT service processes. The tool offers enhanced ITIL compliance, allowing businesses to align with IT service best practices.
Oct 4, 2016 · The Ticket Console (or "Console" in the universal client) displays a list of all tickets available to you, for example, incidents, work orders, service requests, and tasks that are assigned to you or your group.
Apr 27, 2019 · SysAid, Autotask and Spiceworks. BMC Remedy is the whole package where all of your ITSM operations can be managed. It is a reliable product on which the whole organization can depend on as ITSM is highly critical for any organization.
Nov 22, 2017 · All of our businesspeople and salespeople are used to creating support issues within BMC remedy tickets. We are using Remedy force for our ticketing system for Salesforce technical related issues, Aspect product issues, and Apttus related issues.
Jun 14, 2017 · Remedy 9 is a mobile-first digital enterprise management platform built for boosting workforce productivity. It makes complex IT simple. See how! http://www....
BMC remedy is user friendly ticketing tool for service industries. This tool is aligned with ITIL standards. Supported in multiple platforms. User interface is easier and understandable.
To automatically create a ticket in Remedy Service Desk, you need to create a rule that specifies the event or incident condition on which the ticket should be created. In this rule, you also specify the ticket template to be used with the Remedy Service Desk connector. To create a rule to automatically create a ticket in Remedy Service Desk:
