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Submit a support request to the Roblox Customer Service team for help with billing or account issues.
Roblox Support. Roblox Account I need help with my account. Payments, Gift Cards, and Subscriptions I have Premium, Robux, Gift Card, Subscriptions or payment questions. Parents, Safety, and Moderation User Safety and Community Standards.
Please be sure to read our support documents for more ways to keep your Roblox account safe. Submit a support request with Roblox Customer service for help with your account or billing. Discover
Roblox Customer Support team assists with Billing and Account issue related questions. Make sure to check our Roblox Help Articles before contacting us. If you need further assistance, review the below information and fill out the Support form.
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If you can't remember your password, you will need to reset it and create a new one using the Password Reset feature. If you are resetting the password via a mobile device, you will be prompted to enter a phone number by default, but you can change to email if you prefer.
Signs of Connection Problems. Roblox has trouble with or fails to load online experiences, sometimes showing the player an error message (which can include "Could Not Connect" or "ID=17 Failure" messages). Loading screen on the website takes a long time or never finishes to load.
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