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BMC Helix ITSM is industry-leading, next-gen service management that transforms the best-practice ITSM principles you’ve come to appreciate from Remedy to provide unprecedented ROI on your choice of cloud.
BMC Helix Remedyforce extends your IT resources and frees up staff to focus on growing the business. Built on Salesforce cloud, it allows you to combine IT operations management and cognitive service management to ensure the business is efficient, compliant, and secure. BMC Helix Remedyforce provides: Out-of-the-box ITIL ® content
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Comprehensive, easy-to-implement ITSM. Built on Salesforce—the #1 scalable, secure, and stable cloud platform. Insight and visibility through dashboards, reporting, and analytics. Intelligent, omni-channel experience for agents and users.
Sep 18, 2015 · Transform the enterprise IT department from a cost center to a value center. At BMC, we involved over 700 users from 160 customers to create Remedy 9, a revolutionary service management plaform ...
345 in-depth reviews from real users verified by Gartner Peer Insights. Read the latest BMC Remedy Service Management Suite (Legacy) reviews, and choose your business software with confidence.
Jun 29, 2016 · BMC Remedy IT Service Management Suite is being used internally at Accenture and to support many of our clients and client engagements. Remedy provides an out of box ready to use ITIL framework that can be adapted to your organization's business process through configuration.
Apr 27, 2019 · BMC Remedy is the whole package where all of your ITSM operations can be managed. It is a reliable product on which the whole organization can depend on as ITSM is highly critical for any organization.
Feb 15, 2019 · At the organization I work for, BMC Remedy is primarily used by the Division of Information Technology. The main usage scenario is incident management, work orders, and change requests. Remedy facilitates the flow of approvals through the organization hierarchy.
Sep 20, 2019 · Two software solutions, BMC Helix ITSM and BMC Helix Remedyforce, offer a variety of features and benefits with some overlap. Let’s explore the key features, benefits, and differences in these groundbreaking solutions.
