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  1. You should call 112 for urgent assistance in life-threatening situations or if you witness a crime. The number can be used to report emergencies of various types, such as a road accident, a fire or an intruder, where every second counts. This toll-free emergency number can be used in all EU member states. The operator who answers will immediately alert the appropriate emergency service: the fire brigade, police or ambulance service.

  2. The emergency number 112 is for when you need urgent help, for instance when your life is in immediate danger, or if someone is seriously injured and needs prompt medical attention, or if you have witnessed a serious crime like assault, murder, robbery or a break-in.

  3. A fine or a prison term. Adults can be fined or sentenced to a prison term. Children who abuse 112 are also punished. The police will send a warning letter to the child’s parents. If this doesn’t help, the child is referred to the nearest office of Halt (a national organisation for the prevention of juvenile crime).

  4. The emergency number 112 is for when you need urgent help, for instance when your life is in immediate danger, or if someone is ... Question and answer. Where can I lodge a complaint about 112? You can lodge a complaint about the handling of your 112 call with the organisation that answered your call. If you called from a ... Question and ...

  5. What happens when I call 112 for an ambulance? What happens if I accidentally call 112? What happens when I call 112 from a landline? Where can I lodge a complaint about 112? How can I avoid calling 112 by accident? How can I use 112 if I’m deaf or hard of hearing or if I have a speech impediment? Service. Contact.

  6. Don’t programme ‘112’ into your telephone’s memory. Do not enter the number into your phone’s memory under ‘112’. This will put the number at the top of the list of saved numbers, and as a result, you could accidentally call 112 by pressing the ‘call’ button. It’s better to simply commit this number to memory, or to write it ...

  7. One emergency number for the whole of Europe. If you call 112 outside the Netherlands, the call is connected to the nearest emergency call centre. In the border region between the Netherlands, Germany and Belgium, your call may end up in a different country than the one you are calling from. The operator can put you through to the German or ...

  8. Contacting 112 via text message (SMS) If you cannot easily call 112, you can also contact the control room to report an emergency situation via text message. This is known as an emergency SMS or e-SMS. For example: you are in an emergency situation and you need the police, fire service or an ambulance but are unable to call the 112 emergency ...

  9. Calling 112 with no prepaid credit or without a SIM card. You can always reach 112, even without prepaid credit or a valid SIM card. 112 calls are given priority over regular calls. If the call is disconnected the operator will call you back with the help of caller ID. This can be done even if there is no SIM card in your phone.

  10. If you call 112 from a landline, your call will go directly to the emergency call centre in your own area. When you call 112, please tell the operator: what has happened; what assistance is needed; and which emergency service you think is required: the police, the fire brigade or the ambulance service. The emergency operator will put you ...

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