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Submit a support request to the Roblox Customer Service team for help with billing or account issues.
Roblox is the ultimate virtual universe that lets you create, share experiences with friends, and be anything you can imagine. Join millions of people and discover an infinite variety of immersive experiences created by a global community!
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Roblox Customer Support team assists with Billing and Account issue related questions. Make sure to check our Roblox Help Articles before contacting us. If you need further assistance, review the below information and fill out the Support form.
Contact Us Get answers to your questions below. How to play Roblox. Customizing your Avatar. Kid Safety and Community Guidelines. Building on Roblox. Load More. Contact Roblox here if you have a question or looking for help.
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Signs of Connection Problems. Roblox has trouble with or fails to load online experiences, sometimes showing the player an error message (which can include "Could Not Connect" or "ID=17 Failure" messages). Loading screen on the website takes a long time or never finishes to load.
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If you can't remember your password, you will need to reset it and create a new one using the Password Reset feature. If you are resetting the password via a mobile device, you will be prompted to enter a phone number by default, but you can change to email if you prefer.
