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MAX – My Agent eXperience - is a digital-first true omnichannel agent interface that enables agents to handle virtually any interaction channel. It increases productivity by enabling agents to concurrently handle multiple interactions in different digital channels with different customers. Elevating contacts by switching or adding interaction ...
After successful creation of Agent Id VLE will receive a confirmation email and SMS on their Registered Email Id and mobile number having agent code and password. Step 1. VLE needs to click on the link provided in the received email. He/she will be redirected to IRCTC agent interface page. Step 2.
11) Click on Change Profile Password to change login password of user (which is logged-in to Agent Interface application). The changed login password can be used for both logging into e-ticketing application (new website –www.irctc.co.in) and Agent Interface application (URL provided in point no.1).
ngetbsap55.cris.org.in:DM11AP55MS3 ... User Activation * Activation Code
With Engati’s Live chat interface, you can customize agent availability settings. This helps in keeping a check on how active your agent has been on the platform. Agent availability is the settings that allow you to calculate an agent’s first response time. It is the duration within which your agent needs to respond to your client.
Boost Agent Productivity. Five9 Agent Desktop provides a simple, user-friendly agent interface with all the essential tools to create personalized customer experiences. A cloud-based solution, this call center agent desktop software is ready to turn on and use so your team can make an impact right away. With integration to the most popular CRMs ...
of sub-user can be continued. However, in case of master user, the same can reset by logging into Agent Interface Application with master user login ID & password and visiting Reset Txn Password option under PASSWORD MANAGEMENT menu). Step-8 After entering the correct RDS Transaction Password e-ticket is booked.
